File Share Encryption

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  • 1.  PGP WDE and Citrix password change

    Posted Sep 01, 2015 05:31 AM

    Hi,

    We have an issue with Citrix, Laptops with WDE and the bootguard.

    When a user changes the password when logging onto Citrix every couple of months they are required to change thier password. Laptops are lpcked down, when changing this in Citrix the password doens't filter down to the laptop and the password for the bootguard doesn't update until after the 3rd reboot.

    Anyone else come across this?



  • 2.  RE: PGP WDE and Citrix password change

    Posted Sep 01, 2015 08:03 AM

    This is expected behaviour.  In a nutshell, PGP only synchronises with the Laptop's view of the user's creds.  If the password is changed via Citrix (i.e. not from the Laptop), then the Laptop will not be aware of the new password until the user has logged off and back on while connected to the network.

    The below articles recommends changing passwords via the Laptop using Ctrl+Alt+Del:

    http://www.symantec.com/docs/TECH189444

    http://www.symantec.com/docs/HOWTO79569