- Operating System and Service Pack level
XP Pro, SP3 - fully patched
- What version of PGP Desktop you are running. As well as the setup of your environment. Such as: PGP Desktop with Universal version 3.x or PGP Desktop in a Standalone Configuration (no PGP Universal Server)
PGP WDE 10.0.3 originally. The computer would not startup properly after installing KB2393802 at this version level of PGP.
After updating to PGP WDE 10.1.1, the computer started up properly even with KB2393802. However, when opening the PGP Desktop and starting a decrypt or encrypt of the hard drive, the same BSOD occurs and causes the computer to restart - which is does properly. Then you have to re-open the PGP desktop and resume the task.
- What make/model of computer you have
HP ProBook 4520s, which is 5 months old.
- When the problem started occuring? (ie. after MS update, or after a driver update).
After installing MS Update KB2393802
- What version of Intel Graphics driver you are running (or if you have another Graphics card and driver version)
Intel driver version 6.14.10.5179 dated 2/8/10, which is the latest one on HP's website for this computer.
- What Antivirus client and version you are running
SEP 11.0.6a
- Steps to reproduce the problem
Simpy open and close the PGP WDE 10.1.1 Desktop and it will eventually BSOD with KB 2393802 installed. If you do not open/close the PGP Desktop, the comuter seems to run ok, but time will tell.
- Are you using PGP Desktop in a SSO (Single-Sign-On) configuration with Bootguard or just using a PGP passphrase
PGP passphrase with 100% disk encryption.
- Does uninstalling the KB 2393802 resolve your issue?
Yes.
- Whether an update of PGP Desktop 10.1 or disabling SSO resolves the issue you are seeing
Update to 10.1.1 appears to have resolved the isssue, as long as you don't open/close the PGP Desktop. If I open the PGP Desktop and/or start a task to decrypt or encrypt the drive, the same BSOD will occur at some point.