Hi,
I have a 1.5 TB WD drive, single partition, NTFS, that I am (was?) encrypting with PGP WDE... um.. 10.1.something... not sure on the version number exacly, and can't find out either... This is an external drive in a USB dock.
so I copied some files to/from the drive being encrypted with no problem. I proceeded to PAUSE the encryption process in order for my file copies to proceed at a reasonable rate. Then at some point, I got a directory on another external USB docked drive (in a different dock of a different brand) that wouldn't delete, as if some process was holding onto that directory, so not knowing which process that might be, I rebooted, because I was done with that drive and wanted to eject it...
the system froze on shutting down for the reboot... all the desktop icons and taskbar and so on disappeared, leaving just a blank screen... So after a few minutes, I forced power off, and I powered back on...
So upon reboot, I am prompted for the password of the drive I'm encrypting... I type in the password... and then everything goes to hell.
I am able to bring up PGP desktop, but when I do this, PGP Desktop freezes... and Windows Explorer freezes as well. I was able to launch firefox before everything froze, but without Explorer, I can't launch any other programs.
So I rebooted, again it froze while rebooting, so I had to force the matter by holding down the soft power button to kill power, and I rebooted... This time I held down SHIFT before the Desktop appears to prevent any extra stuff from loading on reboot. This prevented PGP services from loading. So I Launch up PGP Desktop, it asks if I want to launch PGP Services, I say yes, and BOOM, everything freezes just like the last time I booted up.
When I first started this encryption run, I did check the checkbox for "power loss recovery mode" or whatever it's called, which is a little safer in case you lose power while encrypting.
While my system is essentially frozen, the drive that is being encrypted is clicking happily along as if the encryption process is continuing. Either that or it's just thrashing about like a fish out of water... no way to know for sure.
My guess is that the encryption process is continuing, which is odd since I don't believe I ever told it to.... WOAH!!! what the heck!!! It just came back to life! After like a full 10 or so minutes, suddenly PGP Desktop AND Windows Explorer unfroze... The encryption process is continuing...
OK. well nevermind then. I guess I don't need any help. Patience is a virtue. It appears that the PGP low level disk driver or something may completely hog the CPU as it recovers from a crash or something to that effect. That's a robust little driver there. I'm impressed. I'd be more impressed if it could signal me with a dialogue box or some morse codeded disk access patterns or something, but hey, I'll take what I can get.
OK so let's see... I'm on 10.1.2 build 9. Windows XP, on a Dell Latitude D630 laptop, with an almost completely clean (new) install of Windows XP Pro, with virtually no 3rd party software installed... which isn't a horribly fast laptop by anymeans, but for this purpose should be fine.
So. If anyone else has this problem... just try waiting it out for up to... I'd say... 30 minutes on a really slow system. As long as the disk is still thrashing, then there's a good chance it's still alive.
Best Regards--