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PGP WDE Decryption is stuck at 99%

Created: 22 May 2013 | 2 comments

I started a decryption process yesterday and left the system on for the past 24 hour and have not seen any progress on a Win7, T520 Lenovo. When I look at my resource monitor I am not seeing the disk usage that I would expect. If I attempt to Stop/Pause the decryption process it brings up the passphrase and I input my passphrase but nothing happens. It also prompts when opening up PGP Desktop a prompt comes up saying, "PGP services are not currently running and thus not all PGP functionality will be available. Would you like to start all PGP services now?" I hit yes and the PGP Desktop client opens up.

When I look through task manager I see the PGP RDD Service is set to automatic and started. I can reboot the system successfully and get past the initial PGP boot screen and into windows just fine. So I am wondering what services are running or if something is not starting up during start up. I would like to find a solution if possible prior to using the WDE Recovery CD for decryption or reimaging the hard drive. 

I appreciate any response or support regarding this issue.

Operating Systems:

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Alex_CST's picture

If you use the command line tool, and see what highwater mark and number of sectors you can tell if its actually decrypting:

pgpwde --status --disk 0

This command will tell you the total sectors on disk and the highwatermark.  Do this once, make a note of the highwatermark number, then wait 2 minutes and do it again.  If the highwatermark is going down its decrypting, if not you need to troubleshoot further

Please mark posts as solutions if they solve your problem!

BryantP's picture

Thanks Alex,

I did use that command and saw that there was no progress. As I needed a quick solution I was not able to further troubleshoot beyond that. So instead I opted to have another hard drive re-imaged and using that in my current laptop with a fresh PGP install to decrypt the drive in Windows and it appears to be working; as I am sure this is the most recommended method to retreive the data and start anew. I will go ahead and post if this was successful, but I have high confidence that it will.

I do feel this forum has been most helpful and probably didn't need to create this post but wanted to determine if I was missing a service or what additional troubleshooting could be done. As PGP encryption is a requirement for our business unit I am sure I will be using these forums and look to help others as well.

Thanks for taking time to respond. cheeky