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PGP WDE Desktop (Only) reinstall

Created: 16 Mar 2013 • Updated: 17 May 2013 | 3 comments

My PGPWDE installation 'provided' an entry in the startup menu under documentation called (admittedly strange) tpip.html, which when clicked wiped out/uninstalled the desktop part of PGP. It happens to be a compiled object. Why Symantec puts this there w/o any explantion is pretty boneheaded. Although I will cop to foolishly clicking on an obscure entry in the help menu, thinking it was actual help and not a halfway uninstallation of the product. The encryption still works, I can log on to the machine fine. I can shutdown/startup the machine BUT - there is no longer any PGP desktop application nor PGP shredder. So I imagine there's no longer any way to unencrypt, manage it, etc etc etc.

So my question(s) is: 1) how do I recover the desktop app, 2) if there is no way to do that w/o an re install of the PGP then what precisely and I do mean PRECISELY what steps do I have to do. If for example I'd have to decrypt the drive first then how do I that. If not then will my old keys work or will I have to re register. If not, and it's a 'simple matter' of re installing PGP then I need to know that.

Operating Systems:

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PGP_Ben's picture

I would try downloading a newer release of PGP (Now called Symantec Encryption Desktop) than what you have on the machine from before. Then just go through the default options on in the installation wizard. As far as this tcpip.html file. I know nothing about that. I don't see that on any of my machines with Symantec Encryption Desktop installed. 

you may also be able to decrypt the disk using pgpwde command line. for more information see our pgp wde command line guide found here.

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PGP_Ben's picture

by the way, I'm very sorry about the delay in getting back to you but this forum post was in the wrong forum discussion group. I'm moving this thread to the correct product group.

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.

Tom Mc's picture

Doing a Google search for tpip.html provides some interesting results, that might help you identify where it came from.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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