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PGP WDE installation error

Created: 20 Feb 2013 • Updated: 26 Feb 2013 | 2 comments
This issue has been solved. See solution.

I get the error message "PGP cannot complete setup due to a missing system configuration setting.  Please see the PGP Desktop log for details."  However, I cannot find a PGP Desktop log file to see any details.  I have uninstalled and tried to reinstall multiple times.

This happens immediately after the reboot following the installation.

Anyone know what might be causing this error?

Operating Systems:

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Alex_CST's picture

The log wil be in %APPDATA%\Roaming\PGP Corporation\PGP\ there should be a few in there, either attach or paste them or look through them yourself to see what went wrong

Please mark posts as solutions if they solve your problem!

Davdebj's picture

Found the log file based on your help.  Error is shown below:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData appears to be missing or empty.  Please correct prior to attempting enrollment.
*A 17:45:02 ----- PGP Desktop stopped -----

I checked my registry and did not have "...\User Shell Folders".  Had someone else with PGP working fine check his registry and he had the User Shell Folders.  I copied the content of his User Shell Folders and imported it into my registry.  Rebooted and PGP now works.

Thank you!