Video Screencast Help

pgp wde not recognize iomega RHPHD-TG2 (1 TByte), aka eGo portable mac edition

Created: 08 Feb 2011 | 2 comments

PGP does not recognize the iomega firewire-attached drive (nor when it is usb-attached), preventing encryption of the disk (which happens to be used for MacOs Time Machine).

which pgpwde

pgpwde --enum
Total number of installed fixed/removable storage
device (excluding floppy and CDROM): 1
Disk 0 has 2 online volumes:
  volume disk0s1 disk0s1 is on partition 1 with offset 40 (excluded)
  volume disk0s2 Macintosh HD is on partition 2 with offset 409640
Request sent to Enumerate disks was successful

(pgp recognizes the internal drive on MacBook Pro, but not the external disk, whether connected by Firewire or by USB. Note that the finder can traverse the disk.)

/dev/disk0s2 on / (hfs, NFS exported, local, journaled)
devfs on /dev (devfs, local, nobrowse)
map -hosts on /net (autofs, nosuid, automounted, nobrowse)
map auto_home on /home (autofs, automounted, nobrowse)
map -static on /devsys/usr (autofs, automounted, nobrowse)
map -static on /devsys/pmount (autofs, automounted, nobrowse)
/dev/disk1s2 on /Volumes/Iomega_HDD (hfs, local, nodev, nosuid, journaled)

pgpwde --status --disk 1
Disk 1 is not found.
Operation disk status failed:
Error code -11984: item not found

ls /Volumes
Iomega_HDD    Macintosh HD

PGP Desktop 10.0.3 Build 1 PGP SDK 4.0.0
Mac OS X 10.6.6

PGP Desktop / PGP Disk / Encrypt a Disk...
The GUI also fails to observe the drive, but it does work for Apple's Time Machine software as well as the MacOs finder.

Comments 2 CommentsJump to latest comment

mallardduck's picture

Two things:

1) Make sure it's a GUID partition, and not an AFP partition (changing that will destroy all the data of course).

2) If this drive has one of those annoying 'virtual/permanent' tools partitions, it may not encrypt properly.  Those things cause tons of problems with everything from PGP to Airports.

SymConForMe--'s picture

Turn Time Machine off

Applications / Utilities / Disk
Select "1 TB Iomega" / Partition
    minus (-) to delete existing partition
    options... to set default as GUID
    plus (+) to add replacement partition

pgpwde --status --disk 1
Disk 1 is not instrumented by bootguard.
Request sent to Disk status was successful

Turn Time Machine on
yes, the disk has "changed"