PGP WDE, strange password issues.
I could really use some help here. I am currently the Altiris administrator with my company, and because of this I have just become the new PGP admin with like 5 tickets along with it from users having issues.....awesome! I really have no idea what I am doing with this software so I was hoping someone could help me with this issue I am seeing.
First off I am using Server Version 3.3.0, we use WDE and the email encryption for Lotus Notes. The issue seems to be this, and at this point I am not sure if this is even possible with this software.
User puts password in > Gets wrong password message > Needs to call the helpdesk for a reset > they reset she gets in.
Now I have looked at the logs on this machine and some days she gets in fine, some days she needs to call the helpdesk. This morning she had 7 failed login attempts. Could something be wrong in the software, and if so can I just recreate her PGP account without any adverse effects?
Sorry for the lack of information but this is literally all I have, our helpdesk and the user can not give me any more info than this. Is it likely she is not putting the password in correctly? I would just go to the users desk but she works remote in another state..
Thanks for any info.