PGP WDE v 10.0 failed on Dell E6430
I hope someone here will be able and willing to help with this issue.
I received a new Latitude E6430 from Dell running Windows 7 Pro 64-bit on an i5 processor and installed PGP WDE v 10.0.1 on it. The installation and encryption of the boot drive proceeded without a problem, but when I rebooted the computer, I got a lot of strange screens and no passphrase box, finally ending up with a screen that said "Initializing loader_". Booting from the v 10.0.1 recovery disk gave me a different series of strange screens before it hung without ever asking me for a passphrase.
Dell suggested I check out "Diagnosing PGP WDE boot failure on new Intel Sandy Bridge Laptops with a PGP WDE Recovery CD" at www.symantec.com/business/support/index?page=conte... , which for more information referred to "Unable to Load Windows on Laptop after Encrypting Disk" at www.symantec.com/business/support/index?page=conte... , which says that the problem it refers to was caused by a bug in v 10.1.x, so I'm not sure it addresses the right problem.
I have not migrated to Symantec's versions of PGP because of negative experience with Symantec's acquisition of good software in the past. But now I am stuck with the question, is there something about newer hardware (such as that 6430) that is not compatible with PGP v 10.0.x?
Can someone shed some light on whether (a) there is something I can do to get v 10.0.1 to work on that computer, or (b) has it been established that it is just not compatible?
Thanks for your help.