File Share Encryption

WDE takes an unacceptably long time (4 full minutes) to boot on a Toshiba NB-305 with an Atom N450 processor, 2 GB of RAM, and lots of disk space. This problem is not seen on Windows 7, 32 or 64 bit machines with more powerful Intel processors. Is there a configuration parameter or a patch somewhere to address this?

If so, you should be on PGP Desktop 10.1.2 and later. We are adding enhancements to support SSD drives.  Also the newer i5 and i7 processor have the AES-NI instruction set which the new versions of PGP Desktop (I believe 10.1.1 and later) take advantage of. The Intel Atom processor doesn't have those.

Also, when you look at crypto technology, and the way that it works when using full disk encryption. It is less surprising (unfortunately) that an Intel Atom processor takes 4 times as long to read/access the data on the machine. As an example, look at this benchmark that is being done by Tom's hardware where they compare the Intel Atom processor to the cheap/budget cpu's like Pentium E and Celeron processors:

http://www.tomshardware.com/reviews/intel-atom-cpu,1947-8.html

The atom processor is designed for acceptable performance, while running very basic tasks such as web browsing and a little bit of word processing, those types of things. It's NOT EVEN CLOSE to the same performance that you can expect from an Intel Dual Core or Quad core CPU.

Can you please report what version/build number of PGP Desktop you are running on the machine currently?

Thanks,

PGP_Ben

Your point about CPU performance is noted. While I didn't expect comparable performance, neither did I expect performance as poor as this. Regarding permanent storage, it's not solid state, but a conventional hard disk (Toshiba MK2555GSX 240GB).

The PGP version installed is 10.1.0. I've received a PGP notification box from the tray icon that 10.1.1.10 is available where "More ..." is usually a link to an update / download. However, when "More ..." is selected, nothing seems to happen (unlike my other machines), so I haven't found a way to access 10.1.1.10 yet.

Any guidance/insight, would be appreciated. Also if you can tell me how I get to the 10.1.1.10 upgrade, it would be appreciated. 

Thanks.

Hi, the reason I had asked about whether it is SSD or not is that we have known performance issues with most SSD's and any version of PGP Desktop prior to 10.1.2.

I would recommend that you upgrade PGP desktop 10.1.2 Sp3. I'm going to PM you with details on how we can have you access that.

Since PGP Desktop 10.1.x Symantec has removed the update feature from PGP Desktop that you are describing. I have heard that they will eventually be integrating the PGP product updates into LiveUpdate, just like all the other Symantec products.

The current method to obtaining product release updates is through the Symantec FileConnect portal found here:

https://fileconnect.symantec.com

If you are having problems accessing that site. Please see this link for instructions on how to obtain the latest versions of PGP Desktop

http://www.symantec.com/business/support/index?page=answerlink&url=http%3A%2F%2Fwww.symantec.com%2Fbusiness%2Fsupport%2Fresources%2Fsites%2FBUSINESS%2Fcontent%2Fstaging%2FTECHNICAL_SOLUTION%2F163000%2FTECH163224%2Fen_US%2F13.0%2FObtain%2520PGP%2520Desktop.pdf&answerid=16777217&searchid=1311085468410

Thank you for the link to the download toolset. It took a while, but I managed to find PGP 10.1.2 (build 9). I could not however, find a link to PGP 10.1.2 sp3.

The new load may be a bit faster, but it's still takes long time to load on the Atom processor. Can you direct me as to where I can find PGP 10.1.2 sp3? I'm hopeful that sp3 might reduce boot time.

Thank you.

Can you please point me to PGP 10.1.2 sp3? My support expires on July 27.

Thank you.