I have a similar problem as this locked thread:
https://www-secure.symantec.com/connect/forums/passphrase-not-updating-specific-laptop
I have a user who has several laptops. When he changes his AD password on one, the PGP boot screen does not pick up the change on the 2nd laptop after logging into Windows with the new password for the first time on the 2nd laptop.
Am I understanding correctly that the ONLY way to have password syncing work between windows/PHP Boot screen is to use the CTRL-ALT-DELETE change password method? If so, this is really an issue for us.
The other issue we have is that our users travel a lot. Sometimes they are away, so they cannot connect to the LAN to change the password. They have to use online web password reset tools. They understand to use the old password locally until they get back into the office, and the new password to access email. However, when they arrive back at the office, everything syncs (Windows logon at least), but PGP still has the old password.
Why, when a user logs into Windows successfully, is PGP not updated with the current credentials?
Lastly, I do not have SSO enabled becuase I do not want automatic passthrough authentication to the desktop. I have had way too many times when users get that PGP SSO user account login error. So, I want them to enter thier password at boot, and at login. But, I want those passwords to always be in sync.