File Share Encryption

After successfully accessing the hard drive at the PGP login using our password, then booting into Windows, I added a new profile for a user. I was prompted for PGP setup for the new user profile. After completing the PGP setup for the new user, I was able to login to another user profile, and back to the new user profile and complete the user setup. When rebooting the notebook PC, I find the PGP startup login, but this time it will not accept the same password as was used on the initial PGP login at the start.

Does the PGP setup routine used for the new user have the potential to change the PGP login credentials used for the whole disk? Currently we are unable to access the notebook PC.

Thank you.

Brian Perkinson
bperkinson@areawidetech.com
(217) 552-6044

Generally speaking no, adding another profile to the disk should not make the first profile inaccesible. How many total profiles were setup?

And did any of these have the same username/password as a previous profile?

To regain access to the disk try the following:

run the following commands from "Program Files\PGP Corporation\PGP Desktop" to try and authenticate to the hard disk then decrypt.

To check disks of a system type: "pgpwde --enum"
To check the status of a disk, type: "pgpwde --status --disk <disknumber>"
To list users on a disk type: : "pgpwde --list-users --disk <disknumber>"
To authenticate a disk, type: "pgpwde --auth --disk <disknumber> --passphrase <passwordhere>"
To decrypt a disk, type: "pgpwde --decrypt --disk <disknumber> --passphrase <passwordhere>"
To recover if entering the passphrase fails, type: "pgpwde --recover --disk <disknumber> --passphrase <passwordhere>"