File Share Encryption

Hi,

We have a client's computer which is running Windows 7 x64. The version of the PGP client we are using is 10.1.0.860 and the x64 version. This is part of our managed PGP Universal server system.

When the installer is ran on the client machine and the PC is restarted we put the email in to the enrollment wizard and then await the email to be sent. Once we open the email client (Microsoft Outlook 2010) the email is then recieved into the inbox; however once the PGP Universal email is opened the next button does not appear on the wizard.

We have seen this issue before and when this normally happens we do the fix where we add PGPmapih.dll to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows registry key. In this instance though this isn't working.

We have tried disabling Trend Micro anti virus and disabling Office addons - we've also reinstalled PGP twice, repaired the Office installation and creating a new Outlook profile.

We have also tried different reading pane views in Outlook as sometimes this can fix the issue but unfortunatly in this case this hasn't worked.

Any help would be much appreciated to get this machine enrolled!,

Kind Regards

Shaun

I don't know if it may be part of this specific difficulty, but be aware that PGP does not yet have support for Outlook 2010.

Yes, Tom Mc is right. Outlook 2010 is not currently supported with PGP Desktop 10.1.2. I have seen customers get it to work somehow, but what that means is that we haven't fully tested it. Yes, we have seen bugs and issues with Outlook crashing once customers go it to install (on occasion) as well.  Our new release, PGP Desktop 10.2 that will be coming out sometime end of Q3 2011 will have Outlook 2010 support.

My first recommendation to you would be to have your customers test with Outlook 2007 first. I would also recommend using LDAP enrollment for the users instead of email enrollment (it just works better).

But, one thing that you could try is to use regedit (always backup your registry before editing). Look at the following registry keys:

1. If it's 32-bit outlook go here:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PGP Corporation\PGP

Check the PGP_INSTALL_MAPI and PGP_INSTALL_MAPI_PLUGIN and verify that both are set to 1.

also check here:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WindowsNT\Windows

check the LoadAppInit_DLLs and verify that it's set to 1

      2. If its 64-bit Outlook go here instead:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\Windows

Verify that LoadAppInit_DLLs is set to 1

If either of those LoadAppInit_DLLs are changed to 0 or that key is missing. This is common with certain types of antivirus software. In which case, I would try to uninstall the AV/security software and see if that helps.

If you manually edit those to 1, make sure that you reboot before trying PGP Desktop again.

That may or may not fix your issue, that is just a known workaround that I ran into that some customers have been able to try.

You can download PGP Desktop 10.2 from our fileconnect site:

https://fileconnect.symantec.com