Endpoint Encryption

I have an Imac with Snow Leopard OS version 10.6 (... presumably but not sure... I cannot get into my computer to check this...). I encrypted the whole computer and it worked fine until some days ago. I presume the PGP boot windows is corrupted since it does not appear at the time I boot my computer.

This problem did not overcome due to an upgrade on Snow Leopard OS since I was warned there where some problems. It just appeared out of the blue (... unless I accidentally upgraded but I don't think so...). I suspect the PGP file is corrupted.

Never made a recovery disk. Can someone help me into booting my machine and subsequently do a recovery disk?

Thanks. Karel

You can download the image for your needed recovery disk:

https://pgp.custhelp.com/app/answers/detail/a_id/1658

Hi Tom,

Thanks very much for your prompt reply.

Sorry it took sometime to reply to you but I had trouble downloading the pgp files at the link you provided but finally succeeded. Since I did not know which version of PGP exactly I had, I started with the last one v.10.1.1 and it appears it is working. My computer is still decrypting the whole disk and hope to finish tomorrow (it takes approx. 2 days since its a large disk...).

If I understood correctly, once the whole disk is decrypted I should uninstall pgp and reinstall it from scratch so that the corrupted boot file is reinstalled. There is no way to replace only the corrupted boot file. Kindly advise.

On another hand, I would like to create a boot disk for my Windows Professional 7 laptop which uses PGP Desktop 9.9.1 (Build 287), PGP SDK 3.12.0 in case it fails as well. Would you be kind enough to send me the exact link for this?

Appreciate your help and I will let you know whenever I finish everything how it went.

Regards, Karel

I'm glad your Recovery Disk decryption is looking like only two days of duration - mine took five days.  I personally can't offer any more on this than referring you to this Knowledge Base Article. 

You can download the image you will be needing for Windows 7 from the appropriate link in this KBA. HOWEVER, be aware that the only PGP versions having Windows 7 support are 9.12 and 10.x.

Tom!

... bad news... the decrypt supposedly finished but... I cannot boot my computer... It gives me the same screen as before starting this whole process.

I tried to boot once again from the DVD so as to repeat the whole process but I don't even see the PGP boot screen... I don't know what happened since I remember it was decrypting very slowly but apparently it did not do it and I cannot repeat this process again...

Could it be that it was not version 10.1.1 and that I need to try it with earlier versions? Any idea? I am really frustrated with this mess...

Appreciate your other advise on the Windows PGP for my laptop. I will deal with it once I have solved this problem with my Imac.

Karel

This Knowledge Base Article may explain what is going on.

Hi Tom,

Just wanted to let you know I finally was able to decrypt my hard drive. It turns out that I tried it again and it worked. I don't know why it did not work the first time. I suspect the electricity went off and it did not complete the job.

Funny that I had PGP Desktop 10.0.0.3 installed and I was able to decrypt it with the 10.1.1 boot file... I used that one since I was not sure which version I had installed but it did worked out.

Thanks for your support and take care.

Karel

Glad to hear that you have this taken care of!

If you can mark this as resolved, I'd appreciate it.