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PGP will not authorize the License number

Created: 18 Sep 2012 | 4 comments
Tomanderson47's picture

I have tried manual authorization through customer service and this did not work either.

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Tom Mc's picture

It may be helpful if you provide more information, particularly the PGP version number, regarding the need for this and what is happening, any error messages, etc.

Just in case you have not seen this Knowledge Base Article, I'm mentioning it. Please note that when it says:

Name: Authorized User
Organization: Authorized Company
 
It literally means to use the two words Authorized User, and the two words Authorized Company.  Do not instead use someone's name, or the actual name of a company.

 

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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Tomanderson47's picture

I read the article and tried that solution

PGP was previously authorized and working.

It is PGP Desktop 10.0.2

IT says the license is not valid.

I have tried all the manual authorization keys in howto32066

I used Authorized User and Authorized Company

 

Tom Mc's picture

What happens when you try the usual licensing process?

10.0.2 is relatively old - maybe the licensing period has expired?

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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Tomanderson47's picture

 

"PGP desktop was unable to connect for verification."...