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PGP ZIP May Be Corrupt

Created: 19 Jan 2012 | 8 comments
Lucas Botelho's picture

Hello,

Im using PGP Desktop 10.2 and [Build 1672] and i have a problem to decrypt a file, always give me the same erro message: "The PGP ZIP May be corrupt."  I dont the reason for that.

Im using a private key on a Token.

Someone know how to fix this problem?

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Tom Mc's picture

If it is only this one file, it may be that the file has actually become corrupt for some reason.  It might possibly help to manually change the file extension to pgp if it isn't already.

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Julian_M's picture

You can right click on the file, PGP menu, EDIT PGP ZIP:

You should at least see files inside.

You can try this:

export your key , import to another pgp desktop and attemp decryption from another computer.

If this does not work, file is corrupted indeed.

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Julian_M's picture

was this encrypted with same pgp version or much oldeer?

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devinjotyler's picture

I have this same problem. Installed a new pc for a client and installed a newer version 9.12.0.1035 and everything they try to open says corrupt pgp zip file. Everything opened with the previous version PGP 8. Company is wanting to have uniform version 9.12 across company.

The files are not corrupt, and it seems as though the newer version doesnt recognize the previous versions encryption.

Is there a fix for this?

Tom Mc's picture

Are the files PGP encrypted, or perhaps some third party Open PGP software?

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devinjotyler's picture

Are the files PGP encrypted,

Are the files PGP encrypted, or perhaps some third party Open PGP software? They are PGP encryted using version 8

 

The old pc that I removed, has PGP8 on it and works correctly. The new Dell optiplex 790 has PGP9 on it and will not work correctly.

 

I decided to roll back to version 8. It is working again now. So much for forward progress. lol

 

Thanks for trying to help.

Tom Mc's picture

If the new computer has Windows 7, this might help explain the problem.  PGP 9.12 was the last  PGP 9 release.  It's primary purpose was to add Windows 7 support, and it had some problems that were subsequently resolved with the PGP 10 versions. 

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dfinkelstein's picture

This sort of problem is inherently hard to diagnose in the forums.

First, understand that 9.12 is rather old (10.2.1 is the current version).  That said, the PGP Zip format has been very stable for a very long time, and we don't really see interoperability issues similar to what you describe.

- Is your file binary or ascii armored?

- These files contine to be opened with PGP 8, but will not be opened with PGP 9.12?

- Does PGP 9.12 even ask you for a passphrase, or does it report that the file is corrupt earlier?

- How big is the file?

Thanks,

 

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David Finkelstein

Symantec R&D