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Physical Volume Library Drive not available - Not enough statistical Information

Created: 28 Jun 2013 • Updated: 04 Aug 2013 | 7 comments
This issue has been solved. See solution.

I formatted a new disk and added that disk to the backup exec 2012 storage

Now the backup disk gives me every time the message :

Not enough statistical information is available

State of disk = Online

When a job is running and wants to backup to that disk:

Error:

Final error: 0xe000810c - Physical Volume Library Drive not available.
Final error category: Backup Device Errors

What can I do? I reformatted the disk, re-added the disk....

Operating Systems:

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Jaydeep S's picture

1. Did you recreate the B2D folder in BE. If not, you might want to try that as BE has a few config files once the B2D is setup.

2. Run the B2D test tool to see if there are any errors.

samhast's picture

Thanks for your reply.

I don't understand what you mean with recreate the B2D folder.. Steps I did:

1. Deleted the disk in BE

2. Formatted the disk in windows

3. Configured storage device in BE

4. BE Created two folders on that disk: - BEControl and BEData

--> But there is always that message: not enough statistical information....

I tried it also with an other HD --> always the same message and error

Now I executed the B2D test tool:

Path Validation - PASSED
06/28/13 11:54:33 Create Directory - PASSED
06/28/13 11:54:33 Disk Space - PASSED
06/28/13 11:54:33 Volume Information - PASSED
06/28/13 11:54:33 Query DOS Devices - PASSED
06/28/13 11:54:33 Traverse Volume Info - PASSED
06/28/13 11:54:33 Memory Mapped Files - PASSED
06/28/13 11:54:33 Reparse Points - PASSED
06/28/13 11:54:33 Sparse Files - PASSED
06/28/13 11:54:33 B2D Pre-allocation - PASSED
06/28/13 11:54:33 Random IO - PASSED
06/28/13 11:54:33 Default B2D Configuration - PASSED
06/28/13 11:54:33 Read buffer B2D Configuration - PASSED
06/28/13 11:54:33 No write buffering B2D Configuration - PASSED
06/28/13 11:54:33 File Handles - PASSED
06/28/13 11:54:33 Cleanup Directory - PASSED

 

lmosla's picture

What type of disk are you using?  Have you ran an inventory on it?

n00bis's picture

I am also having this exact same issue. 

I formatted a new disk and added that disk to the backup exec 2012 storage

Now the backup disk gives me every time the message :

Not enough statistical information is available

State of disk = Online

 

I also ran b2dtest.exe, and received these results:

 
07/23/13 11:23:27
07/23/13 11:23:27 System Information:
07/23/13 11:23:27       Memory Load          : 21%
07/23/13 11:23:27       Total Physical Memory: 8,182 MB
07/23/13 11:23:27       Free Physical Memory : 6,463 MB
07/23/13 11:23:27       Total Page File      : 16,362 MB
07/23/13 11:23:27       Free Page File       : 14,521 MB
07/23/13 11:23:27       Total Virtual Memory : 8,388,607 MB
07/23/13 11:23:27       Free Virtual Memory  : 8,388,552 MB
07/23/13 11:23:27
07/23/13 11:23:27 Test Parameters:
07/23/13 11:23:27       Role    : Backup To Disk
07/23/13 11:23:27       Make    : UNKNOWN
07/23/13 11:23:27       Model   : UNKNOWN
07/23/13 11:23:27       Firmware: UNKNOWN
07/23/13 11:23:27       Location: F:\B2DTestDir
07/23/13 11:23:27       Username: adac\ebreneman
07/23/13 11:23:27
07/23/13 11:23:27       File Count      : 10,000 files
07/23/13 11:23:27       Buffer size     : 65,536 bytes
07/23/13 11:23:27       Mapped file size: 1,048,576 bytes
07/23/13 11:23:27       IO File Size    : 4,296,015,872 bytes
07/23/13 11:23:27       Required Space  : 4,339,073,024 bytes
07/23/13 11:23:27
07/23/13 11:23:27 Path Validation
07/23/13 11:23:27       ===> PASSED
07/23/13 11:23:27 Create Directory
07/23/13 11:23:27       ===> PASSED
07/23/13 11:23:27 Disk Space
07/23/13 11:23:27       ===> PASSED
07/23/13 11:23:27 Volume Information
07/23/13 11:23:27       ===> PASSED
07/23/13 11:23:27 Query DOS Devices
07/23/13 11:23:29       ===> PASSED
07/23/13 11:23:29 Traverse Volume Info
07/23/13 11:23:30       ===> WARNING - FindFirstVolumeMountPoint() failed: (0x5)
 Access is denied.
07/23/13 11:23:30
07/23/13 11:23:30 Memory Mapped Files
07/23/13 11:23:30       ===> PASSED
07/23/13 11:23:30 Reparse Points
07/23/13 11:23:30       ===> PASSED
07/23/13 11:23:30 Sparse Files
07/23/13 11:23:30       ===> PASSED
07/23/13 11:23:30 B2D Pre-allocation
07/23/13 11:26:15       ===> PASSED
07/23/13 11:26:15 Random IO
07/23/13 11:26:16       ===> PASSED
07/23/13 11:26:16 Default B2D Configuration
07/23/13 11:31:28       ===> PASSED
07/23/13 11:31:28 Read buffer B2D Configuration
 
Jaydeep S's picture

1. Run a few backups to that folder.

2. Ensure that you don't have any other data sitting on the drive letter that has the B2D fodler on.

 

n00bis's picture

The only folder on that drive is the BEData folder that was created when I configured the drive with BE.

 

This drive is one of five external usb hard drives in a pool I created for offsite duplicate rotation. It's the only drive online of  the five, which has worked for over a year so far. This problem crept up after I ran the most recent hotfix for BE via LiveUpdate. 

 

Currently, it's not running the manual backup job. It's just sitting there counting up the clock with the status:Device Paused. I checked the drive, and it is not showing paused. Ideas?

n00bis's picture

Problem has been resolved. It cleared up once I deleted the drive, had it unseated/reseated physically, formatted it, and re-configured in BE. 

SOLUTION