Video Screencast Help

Physical Volume Library Media not found.

Created: 09 Mar 2005 • Updated: 21 May 2010 | 1 comment

Okay, here goes. If this problem has been addressed elsewhere on this forum, please send me a link.

BackupExec 9.1 Rev.4691 on Windows 2003 Server
Benchmark DLT1 SCSI Sequential Drive DLTVS 80
DLT driver is VERITAS version

When backup job is set to "Append to media, terminate job if no appendable media is available", error message appears:

No appendable media could be mounted.
Error - Mount failed.
Physical Volume Library Media not found.

If set to the other options (i.e. "append to media, overwrite" and "overwrite media") cause backup job to get stuck in "Loading media" mode.

Tapes are brand new, were formatted and never used. Any suggestions would be appreciated. I have the BEDiag report if this is useful for diagnostics. Please help.

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Ameet Thakkar's picture

By design the loading media status of a backup job indicates that Backup Exec is awaiting correct (overwritable) media to be inserted in the tape drive. Usually, an alert is pending to be responded. If the backup job is targeted to a backup to disk folder, it waits for .bkf file getting created. In a healthy situation, loading media status should change as soon as the correct tape is inserted or the .bkf file gets created. In cases where it does not happen, this can be either due to incorrect option selected or device communication problem.
Following are the possible reasons and solution for the issue :
1. This error may occur if Backup Exec is waiting for an alert to be responded.The alert can be "Insert Overwritable Media" or "Remove Media", depending upon the Job Properties.
Ensure that there are no pending alerts in Alert tab. Please refer the following technote for detailed instructions:
Title:-How to configure VERITAS Backup Exec (tm) 9.x for Windows Servers to respond to alerts automatically
2. The error may also appear if there is no free space on the media. This happens if data to be backed up exceeds the capacity of the tape. Perform a small test backup on a new tape and also on the Backup to Disk folder and verify if the problem appears for this backup. This will isolate the exact cause of the issue due to data size.
3. This issue could also occur due to SCSI hardware issue.
Check for any hardware error (Event Id 7, 9 and 11) Please ensure that you have installed the latest VERITAS drivers from the following technote:

Uninstall the existing device drivers and reinstall the latest Veritas drivers. Run tapeinst.exe to install Veritas driver.
"TAPEINST.EXE" is located in the directory x:\Program Files\VERITAS\Backup Exec\NT (TAPEINST.EXE" is an automated installation application for installing tape device drivers )

VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only)


Additionally we would like you to refer the following:-

Title:- The error message "No appendable media could be mounted. Error - Mount failed. Physical Volume Library Media not found" is reported in the Backup Exec 7.x - 10.0 log file when performing an append operation.

We hope this helps. Let us know if the problem still exists and revert back with the error message.