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Ping failed on Media server

Created: 12 Nov 2012 • Updated: 13 Nov 2012 | 4 comments
Willie_SA's picture
This issue has been solved. See solution.

NetBackup 7.1

Master server            Windows 2008       Virtual

Media server              Windows 2008       Physical

New install.

When attempting to add/connect/configure the Media server the following error:

PING failed on host MEDIA SERVER

Test OS ping from CMD - all working.

 

 

Comments 4 CommentsJump to latest comment

RamNagalla's picture

hi 

make sure you have added the media server name in master server bp.conf file and updated the file with bprdreq -rereadconfig.

please let us know the below commands output:-

From Master server

Ping <media server name>

nslookup <media server name>

grep <mediaservername> /etc/hosts

bpclntcmd -hn <mediaservername>

bpclntcmd -ip <mediaserver IP>

 

From Media server 

Ping <master server name>

nslookup <master server name>

grep < master server name> /etc/hosts

bpclntcmd -pn

bpclntcmd -self

bpclntcmd -hn <master server name>

bpclntcmd -ip <master servers IP>

Marianne's picture

Ensure that Windows Firewall is disabled on Master and Media Server.

If possible, disable UAC on both servers.

If any changes to DNS and/or hosts have been made recently, refresh NBU host cache:
bpclntcmd -clear_host_cache

Test connectivity as follows:
Create bpcd log folder on media server.
On master, run:
bptestbpcd -host <media-server> -verbose -debug

Check output as well as bpcd log for errors.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
Willie_SA's picture

Fire wall was ON for Masterserver - Disabled it.

Disabled UAC.

 

AND now Master and Media can connect.

 

Now I can continue with NBU CONFIg.

 

Thank you very much Marianne.

Marianne's picture

Windows Firewall would've been the culprit here..

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links