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PlayStation 3 not connecting to Network

Created: 21 Oct 2013 • Updated: 21 Oct 2013 | 5 comments
This issue has been solved. See solution.

A few colleagues at work would really like to play PS3 during our breaks,

But we can't get the PS3 to connect to the PSN, we keep getting the following error message: 80710102

We also cannot connect to "League of Legends" on our computers.

The restrictions on the computers we use are pretty intense, YouTube is blocked along with many other sites. 

Its also blocked when we connect the ethernet cable to our personal Laptops, there's just no way around these restrictions.

Can anyone tell me how I can get the PS3 to connect online. *Browser also doesn't connect online.*

Thanks.

Operating Systems:

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.Brian's picture

Assuming you're using SEP?

The PS3 would not be able to have SEP on it because it is not supported for SEP so that is a separate issue. It's probably controlled via the firewall.

Have you checked with your admin in regards to opening up the necessary ports for the PCs? If controls are that tight, I doubt you will be able to uninstall/disable SEP. You're pretty well locked down in that respect.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

sharklasers's picture

Thanks for your response Brian. 

There's no way to get in touch with the IT department since we are only contractors. 

Our personal Laptops do not have SEP yet we are able to go online as we usually would when using an office workstation. (with the same restrictions unfortunately)

However, we can make basic changes to the settings of Symantec from the "Start" folder, if there's anything that can be done from there.

Do you think if I swapped the router it would work?

Thanks again.

.Brian's picture

You're more than likely on some sort of guest or public LAN setup and configured by the company you're currently working for. The guest connection is probably coming in thru the firewall, which is where the problem for you starts. Swapping out the router likely won't change your situation. All changes would need to be made at the firewall, there really isn't much of a way around this.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SOLUTION
sharklasers's picture

Thank you for your answers, you've been very helpful.

it's odd, we can use VPN's, and we've been given the same office space as the companies employees, so there's definitely no extra security put in place for us. 

The only option now is to disable the firewall "somehow".

.Brian's picture

You're probably just on a different VLAN, which allows them to still apply the same security controls as they do for their employees.

If they're using a hardware firewall (and I'm sure they are), there is no way to disable it. If you try to route your traffic differently, the last rule in the firewall stack should be a deny rule. So any traffic pattern that doesn't match one of the other rules will simply be denied.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.