Please answer quick:SEP antivirus and antispyware are out of date,yet liveupdate does not works...
Updated: 21 May 2010 | 7 comments
This issue has been solved. See solution.
ok,newbie here.i have a problem with my SEP(v11.0) My computer broke down in febuary and only got it working in march. when i switch on my SEP,my antivirus and antispyware definations were out of date...
After clicking on liveupdate,it takes a long time,then an error message regarding that i have multiple live updates running pops out.
If i press fix,then the SEP will lag for a while then there is this: switch to-retry message.When i press switch to,my start menu pops up but does nothing.
when i press switch to again,same thing happens...
help please!
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Reboot the PC and try to
Reboot the PC and try to update..
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Hi, Please go to Task Manager
Hi,
Please go to Task Manager -> Processes.
You will see a process called as "luall.exe". You need to right click on that exe and click on "End process tree".
Then you can go to Start-> Run-> type "luall" click ok
Aniket
Go to
Go to http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce
and downlaod
Client installations on Windows Platforms (32-bit)
Symantec Endpoint Protection Client installations on Windows platforms (32-bit)
20100318-040-v5i32.exe | FTP and see if that updated the defintions
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
If you're using an old build
If you're using an old build (you only indicated 11.0), it's possible that you're experiencing an issue that has already been fixed. Definitely would recommend migrating up.
It's possible too that when your computer broke down, your installation was damaged. Try repairing the installation through Add or Remove Programs. You may have to kill the luall.exe (or any other lu*.*) process that's running in order to get that working.
sandra
Symantec Technical Support Engineer, LAM/NAM // SAV/SEP for Mac
Don't forget to mark your thread as 'solved' with the answer that best helped you!
Managed or Unmanaged-?
How is that SEP client configured to receive its updates: from a SEPM (managed) or from the Internet LU servers? (unmanaged) Or, possibly, from an internal LiveUpdate server-?
If the definitions are long out of date, it will need to download the entire new set (70+ MB) so that can definitely take a long time over a slow link.
Examining the log.liveupdate file, and LIveUpdate-related messages in teh Windwos Event logs, are a very good place to start looking for teh root cause.
Thanks and best regards,
Mick
With thanks and best regards,
Mick
please find the solution in attachment
Go to Control Panel – Add or Remove Software
Symantec Endpoint Protection - Change
Click - Next
Select Modify - Next
Click Proactive Threat Protection – Select “This feature will not be available”
Next
Install
Click Finish
Check the Status of SEP
Once Proactive Threat Protection is removed, install once again. Got to Control Panel – Add or Remove Software – Symantec Endpoint Protection - Change
Next
Modify - Next
Select Proactive Threat Protection be selecting “This feature will be installed on local hard drive”
Next
Install
Finish
Do not Restart.
Check the Status of SEP client. Then restart the workstation. Log in with user “Administrator”. Check the status of SEP client
Go to Control Panel – Add or Remove Software
Symantec Endpoint Protection - Change
Click - Next
Select Modify - Next
Click Proactive Threat Protection – Select “This feature will not be available”
Next
Install
Click Finish
Check the Status of SEP
Once Proactive Threat Protection is removed, install once again. Got to Control Panel – Add or Remove Software – Symantec Endpoint Protection - Change
Next
Modify - Next
Select Proactive Threat Protection be selecting “This feature will be installed on local hard drive”
Next
Install
Finish
Do not Restart.
Check the Status of SEP client. Then restart the workstation. Log in with user “Administrator”. Check the status of SEP client
" Go to Go to
"
Go to
Go to http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce
and downlaod
Client installations on Windows Platforms (32-bit)
Symantec Endpoint Protection Client installations on Windows platforms (32-bit)
20100318-040-v5i32.exe | FTP and see if that updated the defintions"
Thx,definitely worked! Thx a lot! >.o
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