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Please confirm proper fix for error of corrupt data.cab file

Created: 12 Apr 2006 • Updated: 23 May 2010 | 16 comments

Please help me find a fix for this problem. When I try to install 9.1 on a Win 2003 server the installation responds with an "Error 1335... ...'Data.Cab'... ...is corrupt". Is my media (CD) bad? If so, how can I request a replacement? If I download a new copy of the installation file (as referenced in another post) will it resolve the problem, or might I get the same result?

I've checked the following two posts, which seem helpful but also contradict each other:

Post from "BR", about "Internal error 2350 during installation"
Posted: May 13, 2005 11:27 PM May 13, 2005 11:27 PM

http://forums.veritas.com/discussions/thread.jspa?...?

Post from "Randy", about "Data.cab error during install"
Posted: Nov 11, 2004 6:45 AM Nov 11, 2004 6:45 AM
http://forums.veritas.com/discussions/thread.jspa?...?


BTW, this is actually a re-installation, required to restore a system that was disrupted due to other problems. I'm using 9.1 only to restore to the prior state, and will likely upgrade to a more current version shortly afterward.

Thanks for your help.

Pete
peteegg@(donotspam)yahoo.com

Comments 16 CommentsJump to latest comment

Swati_Joshi's picture

Hi Peter!

This error may occur if the Windows 2003 security policy is set to
restrict CD access only to a user who is locally logged on.

The Windows Installer does not install the software as the locally logged-on user; if that policy is in effect, Windows Installer cannot access the CD.

Please try following to resolve the issue:

1. Copy the contents of the CD to a temporary folder on the hard drive
2. Run browser.exe and reinstall the software

Thanks and regards,

Note : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

Peter Eggenberger's picture

Hi Swati,

Thanks for your help. It's a good suggestion, and one that I've tried. Unfortunately it produced the same result. In all cases -- using both CD and HDD -- I was logged-in to the server under the Administrator account.

Can you suggest other ideas?

Thanks,
Pete

Deepali Badave's picture

Hello,

Following tips might be useful to resolve installation problems.
1) Make sure that roughly 1GB hard disk space is free
2) Delete temporary files and try reinstalling
3) If problem still persists then try installing the product on different
drive
4) Stop third party applications and antivirus software
5) If Terminal services are installed then try installing Backup Exec after
stoping Terminal service
6) Make sure that the user who is installing the product is logged on using
administrator account
7) Stop "Removable storage service"
8) The recommended minimum MDAC version is 2.8

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

Peter Eggenberger's picture

Hello,

Please provide additional help. I tried all 8 items of the previous post but the problem persists. I tried downloading a new copy of the install files, but apparently the download was corrupt.

Can you offer other ideas of how to resolve the problem?

Can you tell me how to request a new copy of installation CDs?

Thanks,
Pete

Peter Eggenberger's picture

Here is additional information from the error log file:

04-18-2006,08:44:40 : ERROR: Error 1335.The cabinet file 'Data.Cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
04-18-2006,08:44:41 : DEBUG: Error 2350: FDI Server Error
04-18-2006,08:44:41 : ERROR: Internal Error 2350.

Amruta Bhide's picture

Hello Peter,

Try downloading the Installation Fiels once again from the Internet. Here the link of the Installation files for you:
VERITAS Backup Exec (tm) 9.1 for Windows Servers revision 4691.1 (Single .ZIP download)
http://seer.support.veritas.com/docs/264658.htm

Hope that helps you.


******************************************************************
*****************************************************************

Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.


Thanks.

Peter Eggenberger's picture

Thanks. I've downloaded again, and will check & re-attempt installation at the next opportunity.

In the meantime, do you know of any issues or incompatibility between BE v9.1 and current versions of Windows Installer?

Is there a way to install the software without using Windows Installer?

Thanks,
Pete

Peter Eggenberger's picture

Enclosed is an excerpt from the Backupinst.log file. I'm puzzled why Installer is installing the components it is -- an Agent for Windows 98/Windows ME components (highlighted), and for languages (ITA, KOR, JPN) other that what I requested (US English). Can you explain? Is there anyway to avoid installing these components?

Thanks,
Pete

04-11-2006,13:54:54 : C:\Program Files\VERITAS\Backup Exec\NT\Agents\Win9x\ITA\VERITAS Backup Exec Agent for Windows 98 and Me.msi
04-11-2006,13:54:54 : C:\Program Files\VERITAS\Backup Exec\NT\Agents\Win9x\ITA\Data.Cab
04-11-2006,13:54:54 : C:\Program Files\VERITAS\Backup Exec\NT\Agents\Win9x\ITA\setup.exe
04-11-2006,13:54:54 : C:\Program Files\VERITAS\Backup Exec\NT\Agents\Win9x\ITA\instmsia.exe
04-11-2006,13:54:54 : C:\Program Files\VERITAS\Backup Exec\NT\Agents\Win9x\ITA\setup.ini
04-11-2006,13:54:54 : C:\Program Files\VERITAS\Backup Exec\NT\Agents\Win9x\KOR\Data.Cab
04-11-2006,13:54:54 : C:\Program Files\VERITAS\Backup Exec\NT\Agents\Win9x\JPN\VERITAS Backup Exec Agent for Windows 98 and Me.msi
04-11-2006,13:54:54 : C:\Program Files\VERITAS\Backup Exec\NT\Agents\Win9x\JPN\Data.Cab
04-11-2006,13:54:54 : C:\Program Files\VERITAS\Backup Exec\NT\Agents\Win9x\JPN\setup.exe
04-11-2006,13:54:54 : C:\Program Files\VERITAS\Backup Exec\NT\Agents\Win9x\JPN\instmsia.exe
04-11-2006,13:54:55 : ERROR: Error 1335.The cabinet file 'Data.Cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

04-11-2006,13:58:28 : DEBUG: Error 2350: FDI Server Error

04-11-2006,13:58:28 : ERROR: Internal Error 2350.
04-11-2006,13:58:31 : Action ended 13:58:31: InstallFinalize. Return value 3.
04-11-2006,13:58:31 : Action 13:58:31: Rollback. Rolling back action:
04-11-2006,13:58:31 : Copying new files
04-11-2006,13:58:31 : Moving files
04-11-2006,13:58:31 : Creating folders
04-11-2006,13:58:32 : Removing ODBC components
04-11-2006,13:58:32 : Deleting services
04-11-2006,13:58:32 : Stopping services
04-11-2006,13:58:32 : Stopping Backup Exec services
04-11-2006,13:58:32 : RB_StopBEServices

Deepali Badave's picture

Hello,

Please find the first "return value 3" in the bkupinst.log file to get the exact error message.

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

Peter Eggenberger's picture

Deepali,

The "return value 3" error message described in my previous post is the first one (that is, it is the first instance of a "return value 3" error message within the bkupinst.log file).

I look forward to your assistance. Please let me know what other information would be helpful.

Thanks,
Pete

Peter Eggenberger's picture

Deepali,

Here is a larger excerpt of the bkupinst.log. Note that it shows two instances of the "return value 3" error message.

Thanks,
Pete

04-11-2006,13:54:54 : C:\Program Files\VERITAS\Backup Exec\NT\Agents\Win9x\JPN\instmsia.exe
04-11-2006,13:54:55 : ERROR: Error 1335.The cabinet file 'Data.Cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
04-11-2006,13:58:28 : DEBUG: Error 2350: FDI Server Error
04-11-2006,13:58:28 : ERROR: Internal Error 2350.
04-11-2006,13:58:31 : Action ended 13:58:31: InstallFinalize. Return value 3.
04-11-2006,13:58:31 : Action 13:58:31: Rollback. Rolling back action:
04-11-2006,13:58:31 : Copying new files
04-11-2006,13:58:31 : Moving files
04-11-2006,13:58:31 : Creating folders
04-11-2006,13:58:32 : Removing ODBC components
04-11-2006,13:58:32 : Deleting services
04-11-2006,13:58:32 : Stopping services
04-11-2006,13:58:32 : Stopping Backup Exec services
04-11-2006,13:58:32 : RB_StopBEServices
04-11-2006,13:58:32 : Executing StopBEServices_MSI.
04-11-2006,13:58:32 : Rolling back stop of BE services.
04-11-2006,13:58:33 : Updating component registration
04-11-2006,13:58:35 : Rollback_CleanUp
04-11-2006,13:58:35 : Action ended 13:58:35: INSTALL. Return value 3.
04-11-2006,13:58:35 : Property(S): DiskPrompt =
04-11-2006,13:58:35 : Property(S): Registration = No
04-11-2006,13:58:35 : Property(S): UpgradeCode = {279D4253-B155-4E85-9FB8-F4CC81B5BFB8}
04-11-2006,13:58:35 : Property(S): CONFIG_SSO = 1
04-11-2006,13:58:35 : Property(S): ProcessSymbolFiles = TOKEN-SOURCEDIR:C:\Application Software\Veritas BackupExec\VERITAS (D)\WINNT\INSTALL\BE\
04-11-2006,13:58:35 : Property(S): RemoveSupportFiles = mfc42u.dll;msvcrt.dll;BEReg.exe;clusconfigl.dll;clusconfig.xml;ResDll.dll;BEInstOps.dll;RAMainOps.dll;BEMainOps.dll;AutoLdrOps.dll;ECMOps.dll;
04-11-2006,13:58:35 : Property(S): RemoveInstall = TOKEN-INSTALLDIR:C:\Program Files\VERITAS\Backup Exec\NT\ TOKEN-SVCNAME:Administrator TOKEN-SVCPSWD:******** TOKEN-SVCDOM:acmeCOMPANY TOKEN-BE:1 TOKEN-RA:0 TOKEN-TAPEDEV:1 TOKEN-AUTOLDR:1 TOKEN-BEWSA:0 TOKEN-ECM:0 TOKEN-IDR:0 TOKEN-VSP:0 TOKEN-TSM:0 TOKEN-SSO:0 TOKEN-DLOSVC:0 TOKEN-DLOCLIENT:0 TOKEN-TSMSERVER:xxx.xxx.xxx.xxx TOKEN-TSMPORT:1500 TOKEN-SSOPRIMARY:1 TOKEN-SSODATA: TOKEN-BEUIMODE:1 TOKEN-PATCH:0 TOKEN-8XUPG:0 TOKEN-9XUPG:0

Peter Eggenberger's picture

I'm considering trying Windows Installer Cleanup utility (http://support.microsoft.com/?scid=kb;en-us;290301). Does anyone at Symantec/Veritas have experience using the utility with BackupExec? Any suggestions/cautions/advice?

Thanks,
Pete

Peter Eggenberger's picture

Symantec,

Please contact me to help me learn options for escalating resolution of this problem.

Thanks,
Pete Eggenberger

Peter Eggenberger's picture

Request is withdrawn. I solved the problem. Contact me for details.

Pete

peteegg_at_yahoo.com