please help ( i can not install SEP 11 MR4 on the organization server)
Updated: 21 May 2010 | 7 comments
Hi all;
I need help about SEP clients installation on the WIN 2003 server
i checked the application events i found this event
Source: msilnstaller event ID 11708
Product: Symantec Endpoint Protection -- Installation operation failed.
i tried to use cleanwipe on the server, the unstallation is done successfully but the same problem " i can not install it"
please help
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HI, which version r u trying
HI,
which version r u trying to install...??
I hope u r installing SEP MR4 MP1A.
Pls check..
Rgrds,
SAM
Look for %temp%\SEP_INST.LOG
Look for %temp%\SEP_INST.LOG and search for "value 3".
Post the 10 lines above it here. You might have multiple instances of "value 3"
De facto when AV does something, it starts jumping up and down, waving its arms, and shouting "Hey! I found a virus! Look at me! I'm soooo goooood!"
i am using ver MR2 Dear
i am using ver MR2
Dear Sandeep
i found Value 3
what i can do?? did you mean write number 10 instead of 3
Dear these are 10 lines above
Dear
these are 10 lines above value 3 (first)
MSI (s) (20:80) [15:52:11:882]: Executing op: RegRemoveValue(Name=C:\WINDOWS\Installer\a9c659ff.msi,Value=#0,)
MSI (s) (20:80) [15:52:11:882]: Executing op: RegRemoveKey()
MSI (s) (20:80) [15:52:11:882]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\TempPackages 3: 2
MSI (s) (20:80) [15:52:11:882]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\B72856FDC82E72B46A31D81524F16DFF\Transforms,,BinaryType=0)
MSI (s) (20:80) [15:52:11:882]: Executing op: RegRemoveKey()
MSI (s) (20:80) [15:52:11:882]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\B72856FDC82E72B46A31D81524F16DFF\Transforms 3: 2
MSI (s) (20:80) [15:52:11:882]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (20:80) [15:52:11:882]: Error in rollback skipped. Return: 5
MSI (s) (20:80) [15:52:11:899]: No System Restore sequence number for this installation.
MSI (s) (20:80) [15:52:11:899]: Unlocking Server
MSI (s) (20:80) [15:52:11:899]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 15:52:11: INSTALL. Return value 3
up
up
It could be MS Installer
It could be MS Installer problem on that particular server. You can try install something else and see if there will be problem with install too.
You can also try to check HKLM\Software\Policies\Microsoft\Windows\Installer, if "DisableMSI" is set to "2". For MSInstaller to work it must be set to "0"
Any other return value 3?
What does the other return value 3 say?
Just as a heads up, Did you ever have AMS on this server. If it's still visible in the add\remove programs.
De facto when AV does something, it starts jumping up and down, waving its arms, and shouting "Hey! I found a virus! Look at me! I'm soooo goooood!"
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