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Please remove the previous version from the device and install new version again

Created: 19 Dec 2013 | 2 comments

HI all,

 

Ok so I have App Center. Deployed them and spread out the Redemtion codes for Apps. Then the new Manage VPP option came along.

 

Well we had a sales guy quit. I did a remote wipe. The device came in. I setup the new guys loging for everything etc. etc. I no longer saw an app that was previously on the device due to the wipe. However I gave this new App deployment option a try. It works well other than this device that I redeployed. It states the below when he tried to install.

"The previous version of the App was installed without MDM and so it cannot be updated via MDM.Please remove the previous version from the device and install new version again"

 

Problem is the old app is nowhere to be found on the device. Any suggestions? I really don't want to have to restore the device to default and reset everything up. Device is in another state.

 

Comments 2 CommentsJump to latest comment

adamli9's picture

Did you try de-provisioning the device from the App Center console and re-enrolling it after you completed the wipe?

rscovel's picture

In regards to: "The previous version of the App was installed without MDM and so it cannot be updated via MDM.Please remove the previous version from the device and install new version again" - I had this same issue with some apps that I had installed previous to managing my device with AppCenter. I removed the apps from the device and tried to install them from within the AppCenter App section and received that message. After searching around I found this article: http://www.symantec.com/docs/TECH212629 

It details that you need to turn off the Automatic Download of Apps in the iTunes & App Store section of settings.

On my device (iPad 2 - iOS 7.0.4) this is achieved by going to Settings, Scrolling down to the iTunes & App Store Section and selecting it, then going to the AUTOMATIC DOWNLOADS section. Find the Apps item and make sure that it is not showing a green background behind the white slider. If it is, slide the button so that it is completely white.

 
Now go back to App Center and attempt to install your application. It should now install.
 
I went back to the settings and re-enabled the Automatic Download to see what whould happen, and the apps worked fine. I will continue to test and report back if anything seems to be related.
 
Russ

Russ Scovel
Inside Systems Engineer

Altiris SOS – Endpoint Management and Mobility
Symantec Corporation 
www.symantec.com