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Please send me the steps to send logs to symantec site

Created: 19 Dec 2012 • Updated: 20 Dec 2012 | 15 comments
This issue has been solved. See solution.

Hi ALL,

Please send me the comlpete steps to send logs to symantec engineer

 

 
SYNOPSIS
Usage: /usr/openv/netbackup/bin/support/nbcplogs [options]
            <install path>\NetBackup\bin\support\nbcplogs [options]

Run nbcplogs from any NetBackup server or client to upload logs

What this does: it copies logs to a temporary location, adds the logs to a tarball, compresses the tarball, then uploads the compressed tar-ball
 

The only requirement is to pass a destination argument on the command line.  examples where Titan case number is 123-123-123

   nbcplogs -f 123-123-123

nbcplogs /tmp/logs

 

Then what after the above steps.My logs are under /tmp/logs.

cd /tmp/logs

Then what?
   

Comments 15 CommentsJump to latest comment

Marianne's picture

Ftp them in binary mode to your desktop.

If they are small enough, you can attach it to email.

If not, get ftp address from your support engineer to upload to.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

nike_new's picture

@Marrianne:Thanks a lot.

How to ftp them in binary mode to the desktop?

what I have mentioned is correct?nbcplogs is correct?

Marianne's picture

Too many things to check if you don't know how to do this....

Please work with your Unix/Linux sysadmin to help you with this?

Else download and install WinSCP:

 

WinSCP :: Free SFTP and FTP client for Windows

 
winscp.net/

Open source graphical SFTP client for Windows. Legacy SCP protocol is also supported.

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

nike_new's picture

I get the ftp address from my site.Now how to proceed?

 

revaroo's picture

Download an FTP client such as Core FTP or FileZilla, it makes it so much easier.

Marianne's picture

Your instructions from Symantec should contain ftp instructiions. 

I agree - use something like FileZilla.

Else open CMD on your desktop and cd to folder where you have the log file.

type: 

ftp ftp.entsupport.symantec.com

Username: <obtain from Symantec Support>
Password: <obtain from Symantec Support>

> cd /pub/support/incoming

> bin

> hash

> put <log-file>

(wait for '####' to stop which should be followed by successful transfer message)

> bye

 

You will now be back at windows prompt.

Email Support to tell them that <log-file> was successfully uploaded.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

nike_new's picture

I have Linux master server.

cd /tmp/logs

Then i have my logs which i generate from nbcplogs.

Now i typed 

 

ftp ftp.entsupport.symantec.com

Username:iosupport
Password: &*&%&%

 

Now I am connected.

Now what are the next steps?

 

Marianne's picture

Did you see my post above?

 

ftp ftp.entsupport.symantec.com

Username: <obtain from Symantec Support>
Password: <obtain from Symantec Support>

> cd /pub/support/incoming

> bin

> hash

> put <log-file>

(wait for '####' to stop which should be followed by successful transfer message)

> bye

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

nike_new's picture

 

> cd /pub/support/incoming

> bin

> hash

> put <log-file>

(wait for '####' to stop which should be followed by successful transfer message)

> bye

 

Exactly the above?

Marianne's picture

Yes, type exactly as in my post:

">" is the ftp prompt. So, when connected, you will type:

cd /pub/support/incoming   (Enter)

bin     (Enter)  (This will change transfer type to binary)
hash     (Enter)   (this will output ####'s on the screen while file is being transferred)
put <log-file>     (replace <log-file> with your log file name. Hopefully you first cd'ed to the directory that contains the log?) 
(wait for '####' to stop which should be followed by successful transfer message)
bye

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
Marianne's picture

I am surprized that your support engineer did not supply you with detaled instructions....

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links