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Please wait while Windows configures Symantec Endpoint Protection

Created: 17 Dec 2008 • Updated: 22 May 2010 | 2 comments
This issue has been solved. See solution.

Every time I reboot a machine with SEP 11 installed, Windows wants to re-configure it. It takes about 5 minutes and from what I can tell seems to pull about 120MB off the network every time. I get a message saying "Please wait while Windows configures Symantec Endpoint Protection" and at the end Live Update wants to run.


This happens on my virtual test PC (Vista 64 bit), my Vista 64bit Desktop and two laptops, one XP 32bit and one Vista 32bit. I can't figure out what causes it and I can't roll SEP out until I fix it.


Has anyone got any ideas what it's doing each time and how I can fix it ?



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ITBox's picture

CRAZY! Changing the start menu link to Symantec causes a full re-install of SEP!!


In the end I narrowed it down to msiexec reinstalling SEP on reboot and it appears this was because I have a logon script that moves the Endpoint Protection Start Menu folder into a subfolder called Utils.


I'm sure Symantec will have documented that somewhere but I never noticed it.


Hope that helps someone. Symptoms were also :

msiexec /V running on startup

msiexec -embedding reinstalling the Symantec Application

C:\Windows\Installer\{4F24763D-DFFF-424B-823D-25BC1737BC57} being re-installed on startup



nleavitt's picture

Please forgive me, but I don't understand the "Accepted Solution".  What exactly do I need to do to move the SEP Start Menu Folder to another folder?  (I would like it in a folder called Utilities within the Start Menu.)  I am running Vista Business and installed the DoD version of SEP (unmanaged) for home use. It works great otherwise, but this continual re-install is annoying. I did experience the same problem with an earlier consumer version of NAV, which was fixed in a later version. All I could do was leave the Norton folder where it was, which is annoying when you are maintaining an organized Start Menu.