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PMI import keeps Running Patches are not able to deploy on the clients.keeps running

  • 1.  PMI import keeps Running Patches are not able to deploy on the clients.keeps running

    Posted Apr 11, 2012 05:52 AM

     

    Issue:-  PMI import keeps Running Patches are not able to deploy on the clients.keeps running
     
    problem discription:- 
     
    PMI import for microsoft iis not working properly
    PMI keeps running not ending 
    and unable to stage bulletin
     
    no error logs related to PMI import for windows
     
    Troubleshooted:- 
     
    I have restrated Database server and NS server both
     
    repaired the Patch management solution with help of article  KB article HOWTO9725
     
    - stoped the current running PMI import which where runing 
     
    - started new PMI imoprt task and waiting for complete 
     
    - its takes ages to complete the PMI imports and states Running and won't complete
     
    - And unable to stage bulletin or patch.
     
     


  • 2.  RE: PMI import keeps Running Patches are not able to deploy on the clients.keeps running

    Posted May 08, 2012 01:48 PM

    I've got a similar problem, is PMI the "Import Patch Data for Windows" task?

    Mines been running for 123hrs, normally takes around 2hrs, any new bullettins I want to download won't start, I think it's due to this task still running. I'm not really sure where to start troubleshooting.

     

    Name: Run Import Patch Data for Windows on Schedule
    Start time: 4/05/2012 2:00:02 a.m.
    Duration: 123:44:48

     



  • 3.  RE: PMI import keeps Running Patches are not able to deploy on the clients.keeps running

    Broadcom Employee
    Posted May 09, 2012 05:30 AM

    Hello,

    Could you please provide additional details on this matter?

    • What version of Patch Management Solution do you have?
    • How many products and languages do you have enabled in PMImport?
    • Do you have the option "Incremental import" checked?
    • Do you have the option "Automatically revise Software Update policies after importing patch data" checked?
    • Do you have the option "Disable Superseded Software Updates" checked?

     

    Thanks,

    Dmitri



  • 4.  RE: PMI import keeps Running Patches are not able to deploy on the clients.keeps running

    Posted May 09, 2012 05:54 AM
    • What version of Patch Management Solution do you have? 7.1 Sp2
    • How many products and languages do you have enabled in PMImport? 27 products, 1 language
    • Do you have the option "Incremental import" checked? yes
    • Do you have the option "Automatically revise Software Update policies after importing patch data" checked? no
    • Do you have the option "Disable Superseded Software Updates" checked? yes

    I've just had another look after we rebooted the server earlier today, and there were 2 that have been running for 7 hours, started about 10mins apart, I've deleted one of them, hopefully it will be finished in the morning and the May updates are there.

    Thanks



  • 5.  RE: PMI import keeps Running Patches are not able to deploy on the clients.keeps running

    Broadcom Employee
    Posted May 09, 2012 08:34 AM

    Most likely described issue is already resolved by recent pointfix.

    Please contact support to obtain it.



  • 6.  RE: PMI import keeps Running Patches are not able to deploy on the clients.keeps running

    Posted May 09, 2012 10:00 AM

    May I ask what issue in the pointfix addresses this issue?

    https://www-secure.symantec.com/connect/forums/smp-71-sp2-point-fix-thread-updated-5712-v4



  • 7.  RE: PMI import keeps Running Patches are not able to deploy on the clients.keeps running

    Posted May 09, 2012 04:39 PM

    My task complete after almost 10 hours, another one started on schedule at 2am, it's been running for 5 hours, how long should it take? I have unselected the software we don't actually use, I should have done that before, only 11 vendors now, with not all their software selected. Our SQL box is alerting high CPU usage, not sure if that's related to the task taking so long.

    Name: Run Import Patch Data for Windows
    Start time: 9/05/2012 12:43:06 p.m.
    End time: 9/05/2012 10:40:09 p.m.
    Duration: 09:57:03

     



  • 8.  RE: PMI import keeps Running Patches are not able to deploy on the clients.keeps running

    Broadcom Employee
    Posted May 10, 2012 02:34 AM

    Hello,

     

    The link you provided is refering to the pointfixes for SMP (Symantec Management Platform), but the pointfix I'm refering above is for PMW (Patch Management for Windows).

    Thanks!



  • 9.  RE: PMI import keeps Running Patches are not able to deploy on the clients.keeps running

    Broadcom Employee
    Posted May 10, 2012 02:40 AM

    Hello,

    Please make sure to contact a support and describe your issue with the PMImport. Most likely the point fix for PMImport released for 7.1 SP2 Patch Management Solution will resolve this issue.

     

    Thanks!

     



  • 10.  RE: PMI import keeps Running Patches are not able to deploy on the clients.keeps running

    Posted May 10, 2012 09:04 AM

    I honestly did not know there were pointfixes for each piece.  It seems logical that there would be though, so now I feel dumb.  Thanks!  :D