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PMimport Failed. Unable to insert Patch Management Windows License in Symantec Installation Manager

Created: 14 Mar 2013 • Updated: 15 Mar 2013
stylo_bra's picture

Hi all,

Anyone have encounter the below issue. License not able to be display in Symantec Installation Manager. However the patch management for Linux and MAC is showing in SIM.

Had tried to reapply the license.

I'm getting the below message from Altiris log.

Severity: 1

Critical: False

Date: 3/14/2013 7:20:09 PM

Tick Count: 428309109

Host Name:

Process: w3wp (4488)

Thread: 99

Module: w3wp.exe

Source: Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy

Description: Unable to generate policy XML for item: b29fc02f-f6cc-4a83-8a2a-6b906b43d11d

**CEDUrlStart** :http://entced.symantec.com/entt?product=SMPversion=7.0.8900.0language=enmodule=qlub65YMYgWeGGssRthgvN1WHJjANnIAgZtUStOHQto=error=862971658build=**CEDUrlEnd**

 

( Exception Details: System.IO.FileNotFoundException: Could not load file or assembly 'Altiris.PatchManagementCore, Version=7.0.4606.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f' or one of its dependencies. The system cannot find the file specified.

File name: 'Altiris.PatchManagementCore, Version=7.0.4606.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f'

at Altiris.PatchManagement.PatchManagementSolution.get_LicensingPolicies()

at Altiris.NS.Licensing.LicensingPolicy.GetInstance(Guid licensingPolicyGuid, Guid productGuid)

at Altiris.PatchManagementCore.Policies.PatchAgentProductPolicy.CheckLicense(Guid resourceGuid, Guid licensingPolicyGuid, Guid productGuid)

at Altiris.PatchManagementCore.Policies.PatchAgentProductPolicy.CheckLicense(Guid resourceGuid)

at Altiris.PatchManagementCore.Policies.PatchAgentProductPolicy.Altiris.NS.ItemManagement.IItemClientConfig2.GetConfigXml(Guid resourceGuid, String requestXml)

at Altiris.NS.AgentManagement.PolicyRequest.<>c__DisplayClass4.<LoadItemPolicy>b__0(IDatabaseContext ctx)

at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetryHelper(Int32 retries, Boolean inTransaction, Getter`1 getContext, Action`1 action, Action`1 retry)

at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, IsolationLevel isolationLevel, Boolean independentContext, Action`1 action, Action`1 retry)

at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, Action`1 action, Action`1 retry)

at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy(String request, Guid requestGuid, Guid resourceGuid, Guid hostGuid, Guid policyGuid, String policy, String policyHash, Guid category, Int32 priority, Boolean canCache, ISet`1 requiredPermissions, ISet`1 filterCollections)

)

( Exception logged from:

at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)

at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)

at Altiris.NS.Logging.EventLog.ReportException(String strMessage, Exception exception)

at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy(String request, Guid requestGuid, Guid resourceGuid, Guid hostGuid, Guid policyGuid, String policy, String policyHash, Guid category, Int32 priority, Boolean canCache, ISet`1 requiredPermissions, ISet`1 filterCollections)

at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicies(String request, String configVers, Guid hostGuid, List`1 idents, SortedDictionary`2 policies, SortedDictionary`2 hashes)

at Altiris.NS.AgentManagement.PolicyRequest.GetPolicies(String request)

at Altiris.Web.NS.Agent.GetClientPolicies.ProcessRequest(String request, Byte[] clientConfigData, String clientConfigXml, Boolean compress)

at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)

at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)

at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)

at System.Delegate.DynamicInvokeImpl(Object[] args)

at Altiris.Common.Threading.LocalThreadPool.InvokeCallback(Object state)

at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)

at Altiris.NS.Threading.NSThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)

at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItemInContextCallback(Object state)

at System.Threading.ExecutionContext.runTryCode(Object userData)

at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)

at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)

at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItemInContext(UserWorkItem workItem)

at Altiris.Common.Threading.LocalThreadPool.ThreadPoolProc(Object threadStartParameter)

at System.Threading.ThreadHelper.ThreadStart(Object obj)

)

( Extra Details: Type=System.IO.FileNotFoundException Src=Altiris.PatchManagement )

Operating Systems: