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Pointing Mac client to new SEPM 12.1.4

Created: 06 May 2014 • Updated: 06 May 2014 | 9 comments
This issue has been solved. See solution.

Hi,

I was testing deployment SEP clients in my test environment. I am trying to move my test machines to a production environment with new SEPM server. I am able to point the windows sep clients to new SEPM server fine. The issue is with Mac client. I followed the instructions provided here http://www.symantec.com/business/support/index?pag.... sylink.xml is properly replaced and I restarted the machine. When I go to SEP settings page on the Mac, it is still pointing to the old/test SEPM server.

Any idea what needs to be done to resolve this issue?

Thanks,

Operating Systems:

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GeoGeo's picture

Do you have tamper protection on? If so try turning it off, update policy and try applying the sylink.xml file again. 

Please review ideas and vote there could be something useful :)

https://www-secure.symantec.com/connect/security/ideas

James007's picture

See this articles

Symantec Endpoint Protection for Macintosh - smcdaemon and syguard processes will not launch on managed workstations

Article:TECH153665 | Created: 2011-02-17 | Updated: 2013-05-24 | Article URL http://www.symantec.com/docs/TECH153665
.Brian's picture

is the client still pointing to test?

Debugging Sylink communications with Symantec Endpoint Protection for Macintosh (SEP for Mac)

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

lama's picture

I disabled temper protection, updated the policy and reapplied sylink.xml file but it still does not work. It is still pointing to old SEPM server.

Thanks,

.Brian's picture

stop the symdaemon and backup or rename /Library/Application Support/Symantec/SMC/SyLink.xml and replace it manually with the exported SyLink.xml file from prod

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

lama's picture

Ok. These the steps that I took and it is still not working:

1)sudo /Library/StartupItems/SMC/smclient --stop      (Note: There is a space after sudo and before --stop)

2) renamed the existing SyLink.xml to SyLinkold.xml

3) manually exported SyLink.xml from prod

4)sudo /Library/StartupItems/SMC/smclient --start    (Note: There is a space after sudo and before --start)

It is still reporting to old test SEPM server.

Thanks,

GeoGeo's picture

Maybe uninstall the existing client on the machine and export a new package from the prod SEPM to install on the Mac? 

Please review ideas and vote there could be something useful :)

https://www-secure.symantec.com/connect/security/ideas

SOLUTION
MichaelD50's picture

Please share with us the version of OS X and the SEP Mac client.

MJD

lama's picture

I just have one test Mac client and not a big deal. I uninstalled the existing SEP client, exported a new package from the prod SEPM and installed it. It is now reporting to new SEPM server.

Thanks,