Hi,
Yes, I have access to technical support, and will open a case.
However, the issue has now escalated such that I am unable to use my PGP key in "GKM mode". On switching from SKM to GKM I was prompted for a new passphrase. This makes sense as in SKM mode, the server looks after passphrase mangement, but in GKM mode the user is in control.
I entered a suitably strong pasphrase, which was accepted/confirmed and the dialogue disappeared. I am now being prompted to enter an key passphrase while performing actions requiring the private key, but the passphrase I entered does NOT unlock the key.
I know I have the correct passphrase.
We do NOT have key reconstruction data, so I am unable to use that method to reset the passphrase.
The key mode switch has left me with an unusable key, and lots of emails & data which I can longer gain access to.
This isn't the only time I have seen this. I've had several other users report the same issue. Thankfully, as they were "new" users, we could wipe the accounts and start again with the desired key mode and new keys.
Not happy at all.
Neal.