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Policy Manager Connected: NO on LAN Enforcer

Created: 19 Oct 2012 | 1 comment

As stated in the title, we have a LAN Enforcer showing as following:

Enforcer# show status
Enforcer Status:                ONLINE
Policy Manager Connected:       NO
Policy Manager:                 10.151.127.22 HTTP 8014
Packets Received:               77719
Packets Transmitted:            68600
Packet Receive Failed:          0
Packet Transfer Failed:         0
Enforcer Health:                EXCELLENT
Enforcer Uptime:                0 days 17:30:00
Policy ID:                      18/10/2012  16:26:47

Enforcer# show configure
Please wait for a moment...

Network Interface Setting:
eth0      Link encap:Ethernet  HWaddr 00:E0:ED:1E:5C:38
          inet addr:10.151.127.24  Bcast:10.151.127.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:78667 errors:0 dropped:0 overruns:0 frame:0
          TX packets:69249 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:14898989 (14.2 MiB)  TX bytes:10874583 (10.3 MiB)

lo        Link encap:Local Loopback
          inet addr:127.0.0.1  Mask:255.0.0.0
          UP LOOPBACK RUNNING  MTU:16436  Metric:1
          RX packets:8 errors:0 dropped:0 overruns:0 frame:0
          TX packets:8 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:726 (726.0 b)  TX bytes:726 (726.0 b)

Route Table:
Kernel IP routing table
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
10.151.127.0     0.0.0.0         255.255.255.0   U     0      0        0 eth0
0.0.0.0         10.151.127.254   0.0.0.0         UG    0      0        0 eth0

DNS Setting:
nameserver 10.150.1.2
nameserver 10.150.2.2

Policy Manager Settings:
IP/Name:                  10.151.127.22
Port:                     8014
Protocol:                 HTTP
Hash of Preshared Secret: B5066AAB000A2B5370E88C9D05B37990
Preferred Group:          NAC-BLAH-B

NTP: disabled
Enforcer#
 

On the SEPM, inside the scm-server-0.log we see many NullPointerException like this

2012-10-18 22:46:44.793 THREAD 25 SEVERE: Unknown Exception in: com.sygate.scm.server.task.EnforcerCompilerTask
java.lang.NullPointerException
    at com.sygate.scm.server.task.EnforcerCompilerTask.compileCommonProfile(EnforcerCompilerTask.java:953)
    at com.sygate.scm.server.task.EnforcerCompilerTask.compileProfile(EnforcerCompilerTask.java:310)
    at com.sygate.scm.server.task.EnforcerCompilerTask.run(EnforcerCompilerTask.java:251)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)

What's wrong between them?

Comments 1 CommentJump to latest comment

cemilebaşak's picture

Hi;

Restart the enforcer and after that you can see it connected.

If not you must look the logs in enforcer as well.

Regards;

Cemile Denerel BAŞAK

Note: Please mark as solution if its help you.