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Policy is not updating...

Created: 12 Feb 2014 | 4 comments
shivc's picture

Hi All,

Good Moring ..

 

I have a face a problem in Symantec Mobile management Server 7.2.

When I have enrolled Andriod Devices sucessfully but not updating any polocy

this error is showing on Agent site :

java.net.unknownhostexception unable to resolve host 

Please suggest .....

 

 

 

 

Thanks

 

Shiva Yadav

 

Operating Systems:

Comments 4 CommentsJump to latest comment

Ashish-Sharma's picture

There are two parts towards the solution of this problem.

1. Install the Java from the Orcale Web site on the MDM and SMP server.

2. Delete the device from the console, refresh the console/

3. Restart the Device and re-enroll the Device Make sure when device asked you to make Mobile MGMT as administrator do click activate.

3. Refresh the console and check in the SMP console Mobile Management>>Manage Mobile Device.

4. Select the Device right Click now it will start showing all the options of Device Management

http://www.symantec.com/business/support/index?page=content&id=TECH197856

Thanks In Advance

Ashish Sharma

 

 

Ashish-Sharma's picture

Hello Shivc,

Any good news regarding your problem ?

Thanks In Advance

Ashish Sharma

 

 

shivc's picture

Hi Ashis,

 

Thanks lot for your reply..

 

I have Installed Jave but problem is same.

 

Please share any other solution..

 

 

Thanks

Shiva

Ashish-Sharma's picture

Sorry for Late reply...

Have you perform all steps as per articles ?

There are two parts towards the solution of this problem.

1. Install the Java from the Orcale Web site on the MDM and SMP server.

2. Delete the device from the console, refresh the console/

3. Restart the Device and re-enroll the Device Make sure when device asked you to make Mobile MGMT as administrator do click activate.

3. Refresh the console and check in the SMP console Mobile Management>>Manage Mobile Device.

4. Select the Device right Click now it will start showing all the options of Device Management

Thanks In Advance

Ashish Sharma