Endpoint Protection

Laptop webcam is not getting enable even i have exclude the class id of imaging device.

What is blocking it? Firewall, IPS? Application and device control policy?

Can you check the security log on the client for verification?

Through ADC policy.

Can you explain how the policy you have applied?

So you want to block devices but allow others.

Did the policy change you made take affect on the client? Can you verify client has same policy as what is showing in the SEPM?

I trust you have seen this technote, which can be used as a template for what you're doing:

How to block USB flash drives while allowing other USB devices.

Article:TECH104299

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Created: 2008-01-28

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Updated: 2012-02-21

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Article URL http://www.symantec.com/docs/TECH104299

 

Can you check the log to see what it says, perhaps something else is being blocked and that needs to be excluded as well.

Is it inbuilt webcam or external? How many Laptop where same problem? What the exact policy applied?

go to any single client and check the policy which is blocking and change the setting accordingly in the sepm firewall policy.

check the device id and exclude the webcam

Considering its builtin Webcam for the laptop..and Deivce ID is USB/VID...

check in your device control policy if you have something with USB/VID* blocked using Device ID.

i have applied the policy with full restricted except human interface and web cam

did you try device id as an exclusion?

Alll are in built webcam but my engineer confirm it connected in usb port which are internal available Approx. 5 user compliant me

Have you tried to provide the acess using that Laptop's device id.

If not then please try the same.

Below link help you

https://www-secure.symantec.com/connect/downloads/devviewer-tool-helpful-application-and-device-control-find-hardware-device-id-and-guid

No. I will be check it.