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Policy Serial number and Policy date time stamp differ

Created: 08 Dec 2011 • Updated: 10 Feb 2012 | 3 comments
LGL's picture
This issue has been solved. See solution.

In the SEPM console (both SEP11.x and SEP12.1) we see that the Policy Serial number time stamp and the Policy Date time stamp is differ in between.

We got several different environment both SEP11.x and SEP12.1 and in both of them we have this "problem". We dont know if this have any impact on our clients but I want to know why this differ. We have seen that clients have got the same policy number but with different time stamp in the same client group.

We also have environment where the time stamps not differ.

We are running SEPM with remote MS SQL servers. We have checked the date and time on both the SEPM and the SQL server and it is the same.

Anyone that have the same "problem" or/and maybe have an idea why this happen?

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Swapnil khare's picture


The Policy date is update on CET time Central European time which is for SEPM

and the policy number is real time change which takes in to affect when you assign / create new policy for a group .

This is a normal behaviour and also depends on your DBA time and zone configured

I dont think there should be any issues on client machine for taking the policy ,unless the client does not get the policy .

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Simpson Homer's picture

To test a policy

  1. Create a group to use for policy testing.

  2. Assign the test policy to the test group.

  3. Identify three or four managed computers to use for policy testing.

    If necessary, install the client software on the computers. Install the computers as managed computers.

  4. Move the test computers to the test group.

  5. Exercise the test computers to verify that they operate correctly.

  6. Then check the Policy serial number and the date.

Paul Murgatroyd's picture

As Swapnil said, the Policy Serial Number is always in GMT/UTC whereas the policy date is the local SEPM time (in this case CET).

Both times match, just one is in CET and the other UTC

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
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