Client Management Suite

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  • 1.  Policy won't delete from the console. Crashes IIS

    Posted Oct 16, 2012 08:56 AM

    We have a targeted inventory policy that we can't remove.  Just clicking on it or right-clicking on it will make IIS crash.  Is there a way I can use the SQL management to remove it from the database?  Also the 4 computers it targets won't update thier configuration. 



  • 2.  RE: Policy won't delete from the console. Crashes IIS

    Posted Oct 16, 2012 09:35 AM

    Try "Unable to delete item due to dependencies":

    http://www.symantec.com/docs/TECH147435

    "Pass the GUID of the item into the following URL

    http://localhost/Altiris/NS/Admin/Menu Items/DeleteItem.aspx?itemguid=<guid>

    This should delete the item."



  • 3.  RE: Policy won't delete from the console. Crashes IIS

    Posted Oct 16, 2012 09:49 AM

    We tried that and it crashed IIS again.  We were hoping to go through SQL but have no idea what to do.



  • 4.  RE: Policy won't delete from the console. Crashes IIS

    Posted Oct 16, 2012 10:12 AM

    We found this sql command:

    Any danger using this?

    exec spCalendarDeleteScheduledItemAndReferences @SourceItemGuid='guid'
     
     
     
     
     
     


  • 5.  RE: Policy won't delete from the console. Crashes IIS

    Posted Oct 22, 2012 11:40 AM

    This issue is resolved. Call into symantec support backline and manually removed the policy from the db.



  • 6.  RE: Policy won't delete from the console. Crashes IIS

    Posted Oct 22, 2012 12:05 PM

    Can you show us how?