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Policy won't delete from the console. Crashes IIS

Created: 16 Oct 2012 | 5 comments

We have a targeted inventory policy that we can't remove.  Just clicking on it or right-clicking on it will make IIS crash.  Is there a way I can use the SQL management to remove it from the database?  Also the 4 computers it targets won't update thier configuration. 

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andykn101's picture

Try "Unable to delete item due to dependencies":

http://www.symantec.com/docs/TECH147435

"Pass the GUID of the item into the following URL

http://localhost/Altiris/NS/Admin/Menu Items/DeleteItem.aspx?itemguid=<guid>

This should delete the item."

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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JAunmc's picture

We tried that and it crashed IIS again.  We were hoping to go through SQL but have no idea what to do.

JAunmc's picture

We found this sql command:

Any danger using this?

exec spCalendarDeleteScheduledItemAndReferences @SourceItemGuid='guid'
 
 
 
 
 
 
DHunmc's picture

This issue is resolved. Call into symantec support backline and manually removed the policy from the db.

andykn101's picture

Can you show us how?

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.