Poor Health Status on Server
Created: 16 Sep 2012
hi all
Every monday our SEPM server reports a Poor health status. I check the free disc space and it is still 14.5 GB, The memory is 3 GB. Do anyone here had the same issue and had solved this?
Thank you
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Comments
Does you Server fullfill this
Does you Server fullfill this requrement
Symantec Endpoint Protection Manager system requirements
Processor
• 32-bit processor: 1-GHz Intel Pentium III or equivalent minimum (Intel Pentium 4 or equivalent recommended)
• 64-bit processor: 2-GHz Pentium 4 with x86-64 support or equivalent minimum
Note: Intel Itanium IA-64 and PowerPC processors are not supported.
Physical RAM
1 GB of RAM for 32-bit operating systems, 2 GB of RAM for 64-bit operating systems, or higher if required by the operating system
Hard drive
4 GB or free space for the server, plus 4 GB for locally installed database
Display
800 x 600
Operating system
• Windows 7 (32-bit, 64-bit, RTM and SP1; all editions except Home)
• Windows XP Professional (32-bit, SP3 or later; 64-bit, all SPs)
• Windows Server 2003 (32-bit, 64-bit, R2, SP1 or later)
• Windows Small Business Server 2003 (32-bit)
• Windows Server 2008 (32-bit, 64-bit, R2, RTM, SP1, and SP2)
• Windows Small Business Server 2008 (64-bit)
• Windows Essential Business Server 2008 (64-bit)
• Windows Small Business Server 2011 (64-bit
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
have you scheduled anything
have you scheduled anything on SEPM on MOnday?
can you post the report?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
yes, I made a back-up
yes, I made a back-up schedule every monday 3:00 am. But I usually transfer it to another location.
Please see below for the report generated from the SEPM
Message from:
Server name:
Server IP:
Administrator Email:
Company Name: .
health status: poor.
Reason: Memory on your Symantec Endpoint Protection Manager server is running low.
Status reported on Sep 17, 2012 3:00:15 AM.
Symantec Endpoint Protection
Site Status Report
Print
Symantec Endpoint Protection Manager Real-time Summary Report
Report Time: 09/17/2012 03:01:29
This is a real-time summary of the health status of all sites and information on all servers on the local site.
Site Information
Site Name
Health Status
Reason
Poor
A server on the site had low memory, low disk space or was overloaded.
Server Information
Status Details
Server Name
Status
Health Status
Reason
CPU Usage
Memory Usage
Free System Disk Space
Free Data Disk Space
Online
Poor
Server is low on memory.
45%
99% (99%)
16708 MB
16708 MB
Throughput Details on Last Heartbeat
Server Name
Heartbeat
Policies Downloaded
Intrusion Prevention Downloaded
Learned Applications
Client Logs Received
0
0
0
0
0
Local Site Information -- Throughput sampling from last heartbeat
Total installed clients
545
Total online clients
105
Total clients not reporting status
0
Policies downloaded per second
0
Intrusion Prevention signatures downloaded per second
0
Learned applications per second
0
Enforcer system logs per second
0
Enforcer traffic logs per second
0
Enforcer packet logs per second
0
Client information updates per second
0
Client security/system/traffic logs received per second
0
Yes this process consumed
Yes this process consumed high memory
Monitoring Server Health on Symantec Endpoint Protection Manager
http://www.symantec.com/business/support/index?page=content&id=TECH122731
https://www-secure.symantec.com/connect/forums/database-high-memory-utilization-sep-121
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
as you can see th 99% of the
as you can see th 99% of the memory is used that why the alert, you can ignore that. also suggest to use the latest version if currently been in use.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Hello, In your case, this
Hello,
In your case, this may happen when there is not enough memory for Java.
I would suggest you to adjust the Java heap space assigned to the SEPM service and consoles as suggested in the Article below:
Tuning the Performance of the Symantec Endpoint Protection Manager console
http://www.symantec.com/docs/TECH105179
Monitoring Server Health on Symantec Endpoint Protection Manager
http://www.symantec.com/docs/TECH122731
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
hi, Any update on this ?
hi,
Any update on this ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi, Thank you for the link, I
Hi,
Thank you for the link, I do exactly what the link sugested below. As of the moment, no email received form the server regarding the poor server health. but as i have observe, The PF usage was very high up to 3.5 GB.
Tuning the Performance of the Symantec Endpoint Protection Manager console
http://www.symantec.com/docs/TECH105179
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