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Poor Health Status on Server

Created: 16 Sep 2012 | 8 comments

hi all

Every monday our SEPM server reports a Poor health status. I check the free disc space and it is still 14.5 GB, The memory is 3 GB. Do anyone here had the same issue and had solved this?

Thank you

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Ashish-Sharma's picture

Does you Server fullfill this requrement

Symantec Endpoint Protection Manager system requirements

Processor

• 32-bit processor: 1-GHz Intel Pentium III or equivalent minimum (Intel Pentium 4 or equivalent recommended)
• 64-bit processor: 2-GHz Pentium 4 with x86-64 support or equivalent minimum

Note: Intel Itanium IA-64 and PowerPC processors are not supported.

Physical RAM

1 GB of RAM for 32-bit operating systems, 2 GB of RAM for 64-bit operating systems, or higher if required by the operating system

Hard drive

4 GB or free space for the server, plus 4 GB for locally installed database

Display

800 x 600

Operating system

• Windows 7 (32-bit, 64-bit, RTM and SP1; all editions except Home)
• Windows XP Professional (32-bit, SP3 or later; 64-bit, all SPs)
• Windows Server 2003 (32-bit, 64-bit, R2, SP1 or later)
• Windows Small Business Server 2003 (32-bit)
• Windows Server 2008 (32-bit, 64-bit, R2, RTM, SP1, and SP2)
• Windows Small Business Server 2008 (64-bit)
• Windows Essential Business Server 2008 (64-bit)
• Windows Small Business Server 2011 (64-bit

 

Thanks In Advance

Ashish Sharma

 

 

pete_4u2002's picture

have you scheduled anything on SEPM on MOnday?

can you post the report?

 

Ishmael's picture

yes, I made a back-up schedule every monday 3:00 am. But I usually transfer it to another location.

Please see below for the report generated from the SEPM

Message from:
    Server name: 
    Server IP: 
    Administrator Email: 
    Company Name: .
    
health status: poor.
Reason: Memory on your Symantec Endpoint Protection Manager server is running low.
Status reported on Sep 17, 2012 3:00:15 AM.

 

 

Symantec Endpoint Protection

 

Site Status Report

 

 

  Print      

 

 

 

Symantec Endpoint Protection Manager Real-time Summary Report

Report Time: 09/17/2012 03:01:29

This is a real-time summary of the health status of all sites and information on all servers on the local site.

Site Information

 

Site Name

Health Status

Reason

 

Poor

A server on the site had low memory, low disk space or was overloaded.

 

 

 

Server Information

 

Status Details

 

Server Name

Status

Health Status

Reason

CPU Usage

Memory Usage

Free System Disk Space

Free Data Disk Space

 

Online

Poor

Server is low on memory.

45%

99% (99%)

16708 MB

16708 MB

 
   

 

 

Throughput Details on Last Heartbeat

 

Server Name

Heartbeat

Policies Downloaded

Intrusion Prevention Downloaded

Learned Applications

Client Logs Received

 

0

0

0

0

0

 

 

 

Local Site Information -- Throughput sampling from last heartbeat

 

Total installed clients

545

Total online clients

105

Total clients not reporting status

0

   

Policies downloaded per second

0

Intrusion Prevention signatures downloaded per second

0

Learned applications per second

0

Enforcer system logs per second

0

Enforcer traffic logs per second

0

Enforcer packet logs per second

0

Client information updates per second

0

Client security/system/traffic logs received per second

0

 

 

 

 

   

 

 
   

 

 

Ashish-Sharma's picture

Yes this process consumed high memory

 

Monitoring Server Health on Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH122731

 

https://www-secure.symantec.com/connect/forums/database-high-memory-utilization-sep-121

 

 

 

Thanks In Advance

Ashish Sharma

 

 

pete_4u2002's picture

as you can see th 99% of the memory is used that why the alert, you can ignore that. also suggest to use the latest version if currently been in use.

Mithun Sanghavi's picture

 

Hello,

In your case, this may happen when there is not enough memory for Java.

I would suggest you to adjust the Java heap space assigned to the SEPM service and consoles as suggested in the Article below:

Tuning the Performance of the Symantec Endpoint Protection Manager console

http://www.symantec.com/docs/TECH105179

Monitoring Server Health on Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH122731

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ashish-Sharma's picture

hi,

Any update on this ?

Thanks In Advance

Ashish Sharma

 

 

Ishmael's picture

Hi,

Thank you for the link, I do exactly what the link sugested below. As of the moment, no email received form the server regarding the poor server health. but as i have observe, The PF usage was very high up to 3.5 GB.

Tuning the Performance of the Symantec Endpoint Protection Manager console

http://www.symantec.com/docs/TECH105179