Video Screencast Help

Pop up blocked on appcenter secure web app

Created: 13 Jan 2013 • Updated: 18 Jan 2013 | 3 comments
mark44702's picture

Hi Guys,

Im now working on a PoC and currently encountering tssue with pop-up msg on appcenter’s secure web app. Here’s a sample weblink I tried to wrap using appcenter

 

 

 

Web URL : http://ip address/altiris/console/

 

1.       Without wrapping and just accessing the URL via safari, the windows auth pop up msg appeared

 

 

 

2.       But when I wrapped it as a secure web app using a policy where device storage is allowed,  encryption is turned off and no auth required. This pop up window didn’t appear. I also tried to mix and match policies but still  arrived the same result. 

 

 

 

 

Is this is a known bug on the appcenter as I cant find any KB article related to this. I have attached the logs from iPhone configuration utility, here are Nukona logs inside the ICU logs..  To add, I tried to deliver the URL   as an ordinary web app and  the auth pop up window appeared.

 

 

Jan 14 11:48:04  WebVille[3444] <Warning>: nukona_open_common: fd=4, tid=0x3bdf8b88, reason=not configured, dirfd=-1, path=(file path hidden)

Jan 14 11:48:04  WebVille[3444] <Warning>: nukona_open_common: fd=5, tid=0x2fe93000, reason=not configured, dirfd=-1, path=(file path hidden)

Jan 14 11:48:04  WebVille[3444] <Warning>: nukona_open_common: fd=4, tid=0x3bdf8b88, reason=not configured, dirfd=-1, path=(file path hidden)

Jan 14 11:48:04  WebVille[3444] <Warning>: registeredFuncForAddImage: image name 136 @ 0x32682000 (slide = 0x0242e000) /System/Library/PrivateFrameworks/VoiceServices.framework/VoiceServices

Jan 14 11:48:04  WebVille[3444] <Warning>: nukona_open_common: fd=4, tid=0x3bdf8b88, reason=not configured, dirfd=-1, path=(file path hidden)

Jan 14 11:48:04  WebVille[3444] <Warning>: nukona_open_common: fd=5, tid=0x2fe93000, reason=not configured, dirfd=-1, path=(file path hidden)

Jan 14 11:48:04  WebVille[3444] <Warning>: nukona_open_common: fd=4, tid=0x2fe93000, reason=not configured, dirfd=-1, path=(file path hidden)

Jan 14 11:48:04  WebVille[3444] <Warning>: nukona_open_common: fd=4, tid=0x2fe93000, reason=not configured, dirfd=-1, path=(file path hidden)

 

Comments 3 CommentsJump to latest comment

charlie_melega@symantec.com's picture

Hello Mark,

 

I am currently running tests on several App Center instances against this issue. Please let me know what type of AC distribution (SaaS or on-prem) and what version your are currently running. (ABOUT from AC UI will provide this detail.)  Lastly, is this Notification Server always up\running? Please feel free to email me directly @ charlie_melega@symantec.com if you prefer.

 

Thanks,

 

Charlie

mclemson's picture

I'd be interested to see the resolution in the thread for this issue.  Thanks for stopping by, Charlie!

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

mark44702's picture

Hi Charlie,

My AC is on-premise running on v4.0

This altiris console is always up and runnning. I only use this as part of the test for the fact that this URL requires popup authentication.

Ive got an advise from PM that AC Secure Web App - by design, blocks pop up windows. From a security standpoint, that is a good practice but there are instances such as in this case wherein the pop up window is required in order for the mobile user to access the site.

 

Cheers,
mark