Video Screencast Help


Created: 08 Aug 2009 • Updated: 21 May 2010 | 4 comments

Question: Although I have my enpoint protection on, I feel as though I may have a virus, because I've selected the highest level to block pop-ups on explorer, but I continue to get pop-ups for almost every page I open. Any suggestions?

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Here2Help's picture

Hi Kim,

Can you post a screenshot of the pop-up message you have been getting on your system to understand the issue correctly. There are various types of pop-ups either related to spyware, adware or at times related to the SEP itself like Auto-protect or tamper protect alerts.

So we need to see what exactly the pop-ups on your system are.

Thanks :-)


gilbert08's picture

I agree to Sir Amol, and btw do your sep has the latest virus definition updates?have you done scanning?thanks

Ajit Jha's picture

What sort of pop up is it? IS it a SEP notification pop up or and IE popup. Please attach a screenshot.


Ajit Jha

Technical Consultant


Peterpan's picture

I agreed with them please attach the screenshot, so we could identified what kind of popups you are encountered, It might not related to a virus issue? what IE you are using?