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Portal issues

Created: 02 Oct 2013 • Updated: 02 Oct 2013 | 5 comments

It is to my understanding that the support portal is a one time registration process, yet I have to re-register everytime I open a case.  On top of that if I want to update my case I cannot because the "Manage a case" does not work.. or is it the browser I'm using? Chrome

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pkh's picture

Moved to the correct forum.

deeroad's picture

Next time please give link to the destination. I can't find where that question was moved to. I have almost identical problem.

CraigV's picture

...it was moved here. This forum is the destination.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Clint's picture

I had this issue awhile ago where I contacted Tech Support for assistance.  They ended up resetting my account to fix the problem.  Think I called CBO first but they just directed me to tech support.

Clint

Traydayz's picture

MySymantec works best with IE and Mozilla browsers. Unlike other browsers like Google Chrome, Opera, etc does not prohibit use of MySupport, however, certain enhanced functionality will not be used unless your browser is updated to Microsoft IE 6.0+ or Mozilla Firefox 3.x+.