Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Portaldosites

Created: 25 Jan 2014 | 2 comments

When my daughter opens Internet Explorer 10, she is directed, or maybe the term is redirected, to www.portaldosites.com. I have tried to redo the home page, but Portalsosites does not even show up as the homepage. I have reviewed the installed programs and can not find anything there. I have used Symantec Endpoint Protection, full scan, but it does not detect any issues. I have used the Microsoft Emergency Response Tool, and nothing shows up.

I am sure she did this to herself, but oh well, this is what we call a learning experience. So if you have a solution on how to remove Portaldosites from her laptop, please let me know.

The computer is a DELL laptop, running Windows 8. Thanks for your help.

Thanks and Regards,

Brian

Operating Systems:

Comments 2 CommentsJump to latest comment

Brɨan's picture

Download the SymHelp tool:

http://www.symantec.com/docs/TECH170735

Run the Symantec Power Eraser on the system

http://www.symantec.com/docs/TECH203683

Let me know if that works.

Also, some additional links to go thru:

Security Response recommendations for Symantec Endpoint Protection 12.1 settings

http://www.symantec.com/docs/TECH173752

Security Best Practice Recommendations

http://www.symantec.com/docs/TECH91705

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

greg12's picture

portaldosites is a so-called browser hijacker. If Brian's tip does not work, make a search for "remove portaldosites".

There are some established third-party scanners like Malwarebytes or AdwCleaner which may help you.