Endpoint Encryption

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  • 1.  Possible bug in update process 3.3.2 MP12

    Posted Mar 08, 2016 05:37 AM

    Hi,

    when trying to update from 3.3.2 MP5 or MP9 to MP12 directly (via migration or PUB) the update process somehow serious failed: “SDK Service Unreachable” or no GUI at all / some apache tomcat error message.

    But when doing the step MP9 > MP10 > MP12 it works.

    So I wonder if there is some bug when updating directly?

     


    btw: don't know how/where to report (possible) bugs...?



  • 2.  RE: Possible bug in update process 3.3.2 MP12

    Broadcom Employee
    Posted Mar 09, 2016 03:50 AM

    hi,

    I haven't seen such issues with the upgrade. The best to report it is to open a formal case with Symantec so Technical Support can work on it (https://my.symantec.com/webapp/faces/login)