Symantec Management Platform (Notification Server)

After applying SP5_Pointfixes_Rollup_v18_03212011 we are at a standstill.  Managed software delivery policies are not deploying.  Compliance checks appear to be working but it never downloads and it never installs.

The error from the client is "Error Evaluating rule. Error = 80040154"

<event date="Mar 29 11:00:23" severity="2" hostName="LAPTOP-LPC" source="CRuleEvaluator::" module="AeXWiseRuleProvider.dll" process="AeXNSAgent.exe" pid="1732" thread="2764" tickCount="271051"><![CDATA[Error Evaluating rule. Error =80040154. Guid Provider = '{dc9b3e4c-7273-4e88-981a-f27826ce8aee}'. Guid='No Rule Guid' ]]></event>

I hope someone can help with this.  It will be a while before we get a new server to deploy 7.1, if we decide to go that route.

if you look at the software delivery policy properties in the agent they are blank and the "latest package status" says "disabled when it is not on the server.

I believe you had to work with support to get this Hotfix right? If you have a case with them, I would consider reopening or updating it with support.

The only thing I can think of (as a test) would be to try rebuilding a managed swd policy from scratch to see if it executes.

thanks, Jim.  I just tried to create a software relase with rules and policy from scratch and it is the same.  The compliance check runs but nothing after. 

eta: I did work with them to get the hotfix.  I have replied to them with the symptoms we are experiencing. 

Clients appear to need a reboot post SP5_Pointfixes_Rollup_v18 agent

We have installed and rolled out SP5_Pointfixes_Rollup_v18 and are experianceing similar issue.

On all our 150 pilot workstations that have had SP5_Pointfixes_Rollup_v18 agent installed and have not rebooted post agent installation we are experianceing an issue with new or existing managed software deliveries.

The managed software delivery policy detection process reports "In progess" then eventually fails.

If a managed software delivery checks for compliance every hour the task history will show a detection check error every hour since the upgrade.

Restart of Symantec Management Platform (AEXNSAgent) on the client does not fix the issue.

In addition to this the managed software delivery policy detection process status on a handful of clients (not all) did report that a 'Rebbot is pending' but then never appeared again after that.

The only solution that appeared to fix all clients was a reboot. Then clients could successfully run detection, applicability (if configured in software resource), download and installation.

We have only rolled this out to 150 client out of 6000. Will be logging call with support in the morning about the reboot issue.

But have to add that the SP5_Pointfixes_Rollup_v18 has fix a great deal of issues with our SMP environment. One important one was the 'Installed Software' timing out.

A reboot did not do it for me.  This is happening on existing clients and newly imaged clients. 

I've not heard back from support either. 

does it have an associated agent upgrade?

it does have an agent upgrade which we applied:

7. As part of the Rollup, there is a new version of the Symantec Management Agent (AeXNSC.exe version 7.0.8705.1703) that you can deploy to your client machines. If you want to use the upgrade policy on the Console, see the following:

I disabled the agent upgrade and changed the AeXNSC.exe file back to the previous version on the server.

I removed the altiris agent on one of the pc's.  I then redeployed the older version.

The test software release and policy I created from scratch works.  I then cloned one of the existing policies and it also worked.  The properties of the policy show up as it should in the agent.  The rest of the existing policies still do not work with the same blank properties and have the same package status of disabled in the agent.

So, the update broke the policies, not the software release, and the new agent doesn't work with existing policies or new policies from scratch.

If I want to get things somewhat working, I'll have to uninstall the agent on all managed computers and redeploy the older version and clone every single policy.  Ugh. 

Still no word from support.  Double ugh.

verified what I thought might be the case.

Downgrade the clients and clone existing policies.  This isn't a solution in my opinion. 

Are they any news about this topic?
I've a exactly the same problem after applying this rollup.

Ok, i was able to fix the problem here.

Check this directory on the client: C:\Program Files\Altiris\Altiris Agent\Agents\Inventory Rule Agent
What I've seen here, that in this directory only the following files are:

• InventoryRuleAgent.dll
• InventoryRuleCache.ibd
• Irm.xml

On an old client I've the same files plus:

• AeXStdRuleProvider2.dll
• AeXStdRuleProvider.dll
• AeXWin32RuleProvider.dll

After copying this files from a old client on the a new one that is missing this files and register with regsvr32 the dll's, the errors are gone and software management starts working.

schnyders is correct: There are 3 files missing from the:

"C:\Program Files\Altiris\Altiris Agent\Agents\Inventory Rule Agent"

Copied below 3 files from older client and this fixed the issue.