ServiceDesk

When we copy and paste an email into the desription or comments of an incident we get the following error. "A potentially dangerous Request.Form value was detected from the client" but only when the email comes from a Mac, iPhone or iPad. We even copy and paste into notepad first to try and strip text formatting.

You can shut this down in the web.config of your published project. Easiest way is to set validateRequest=false

See this article: http://stackoverflow.com/questions/9130186/a-potentially-dangerous-request-form-value-was-detected-from-the-client

This is a built-in .NET security measure. Keep in mind that disabling this completely opens up the published project for possible injection type attacks.

I did see that on the web, however, when I go to the web.config of the published workflow I do not see validateRequest.

If you don't see it you can just manually add it... it should be formed like this:

<system.web>

<pages validateRequest="false">

...

</system.web>

More than likely you'll just have to pump that <pages> tag between the system.web section. Also note it's a good idea to back up the web.config before modifying in case Things Go Wrong

reecardo,

Thanks for the fix. This did work. I did need to write it as follows though.

<pages validateRequest="false" />

Thanks again.