Client Management Suite

Customer wants to wake-up any machines that are turned off prior to delivery of patches.  However, as it is undesirable to send broadcast WOL to every machine on a local & remote subnets, I don't want to use the option within policy and I've tried to use the instructions outlined in the following article: https://support.symantec.com/en_US/article.TECH199794.html

Per instructions, I've done the following:

1. Created a Power Control WOL task under Manage > Jobs and Tasks.  
2. Modified the Power Control WOL task with following settings:
3. Power Command = Wake up (send Wake-On-LAN)
4. Port for WOL packet = TCP/IP port in Global Agent Settings
5. Created Server Jobs to run a specific time & immediately for a specific target using the Power Control WOL Task - failed
6. Created "Client Jobs  to run a specific time & immediately for a specific target using the Power Control WOL Task - failed
7. Created "Client Task Schedule" to run a specific time & immediately for a specific target using the Power Control WOL Task - failed

 NS server is running Version 7.1.8400

WOL has been enabled in BIOS for both test machines.

What am I missing?  Thanks.

Hi mconyers,

1. Did you check what error comes in failed task output?

Mouse double click on failed task on SMP Console and check task execution error code output

2. Also you can try to troubleshoot WOL task execution in your network, using this information:

• https://support.symantec.com/en_US/article.HOWTO60829.html

Thanks,

IP.

Hi, I appreciate your feedback.  The error message is "The task server timed out while waiting for the agent to pick up task.". This task worked on both test clients three days ago but fails to work now. 

I appreciate the WOL troubleshooting doc but the intent is to avoid the WOL broadcast which one is supposed to be able to do per the previously mentioned article (https://support.symantec.com/en_US/article.TECH199794.html). 

Thanks again.

Hi,

Please try to restart atrshost service on a task server with which agents are working - as I remember in 7.1 was an issue with WOL tasks that might be solved by such restart.

Also, please check if you have record HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris 
Agent\Plugin Objects\Agents\BaseTaskHandlersAgent\RebootUptime in regedit. Its 
removing also might help (SMA restart required).

Thank you,

Alex.