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PowerEraser is not available on Support Tool SymHelp

Created: 30 May 2014 • Updated: 30 May 2014 | 3 comments
This issue has been solved. See solution.

Just downloaded a new copy of the Support Tool,  which is how you get to the Power Eraser. The interface looks a lot different than it did the last time I ran this.

The problem is that there is no place to invoke the Power Eraser.

The version of today's Support Tool (the self-extractor) is 2.1.26.191.  I have clicked in everything in the new menu and then some.

Thanks

John

Operating Systems:

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.Brian's picture

Power Easer has been replaced by the Threat analysis scan. See these articles:

 
 
Capture_16.JPG

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SOLUTION
John Cooperfield's picture

By the way I glanced at two of the support / KB docs on it. They show different menus and neither one illustrates the current menu. Your graphic is the current menu.  Marked as Solution.

Thanks Brian.

.Brian's picture

You're welcome. Have a nice weekend.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.