Prevent A JEPG Image In Email Signature From Becoming An Attachment
JabNJolt
August 6th, 2009
Our company recently mandated an email signature that contains a JPEG in it. now whenever an email is processed in the Helpdesk solution the JPEG is added as an attachment every time.
This is going to fill up our Altiris_Incidents DB pretty quickly in addition to our UPLOAD folder.
How can I prevent the Helpdesk solution from "attaching" the image in the email signature?
Add HTML Code to Place the Image
Instead of attaching the image to the email, you can update the email template that you use and include HTML code in the mail boudy to include your image.
I'm using the following code in the body of the email template to place my company logo image:
Note that the logo image file should be placed in "C:\Program Files\Altiris\Helpdesk\AexHD" on the Helpdesk Server.
Hope This Helps.
If you find it helpfull, please mark as the solution.
Regards,
Mustafa
Microsoft Outlook Is The Email Client
I am not referring to Workers using an email template from within Altiris Helpdesk.
I am referring to all end users outside of Altiris Helpdesk.
All of our users are on Microsoft Outlook and they submit and update incidents using Outlook outside of the Altiris Helpdesk.
Your code only applies to Workers using email templates from within Altiris Helpdesk.
Because of our mandated email signature policy that includes a JPEG image, each time an email is processed by the Altiris Helpdesk application, the company logo is added as an attachment. I need to prevent that from happening.
I would really like to stop
I would really like to stop this as well. Better still, I would like to say: build a file containing a sample signature, and use that to strip all correspondance of signatures before they get shoved into our Helpdesk. We all use the same address, image, disclaimer... so a nice way of cutting that out of the emails would be a huge saver of time/space.
I am encountering the same problem
I am now seeing the same issue that JabNJolt pointed out.
Many of my users prefer to submit their issues to my helpdesk using e-mail. We too have Outlook and also have a mandated signature block with an image in it.
My users do frequently submit attachments and those come through with no problem, but the helpdesk s also stripping out the image in the signature and including that as an attachment.
I would love to have a way to prevent the signature image from being included as an attachment to the incident.
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