I need to be able to print tickets that have a long description. Currently when we get a ticket where the description is greater in size than the area of the "Description" field it prints the scrollbars. This is needed so that technicians are able to print these tickets to carry into the field with them.
For now I have edited the CSS file so that the description height is set to auto. The problem with this is that it also affects the fields in the "History". This makes for a very long and cumbersome ticket.