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Proactive and Network Protection not updating

Updated: 24 May 2010 | 4 comments
justin-new2SEP's picture
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This issue has been solved. See solution.

I have recently deployed few client with all the 3 features of SEP and only antivirus and antispyware defintions are updating and rest are not updating. I have tried re-installing liveupdate. I have even tried JDB on the server but they do not update.
But if i install unmanaged client all the features update properly
What can be the issue ?

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Tbone65's picture
09
Apr
2010
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What dates for definitions do

What dates for definitions do you  have for PTP and NTP?  Current dates/revisions are PTP April 9, 2010 r37, NTP Arpil 2, r1.  Also, could you post your log.liveupdate from Documents & Settings\All Users\Application Data\Symantec\LiveUpdate?

 Symantec Technical Specialist (SCTS)

justin-new2SEP's picture
09
Apr
2010
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definition dates are from

definition dates are from january

Vikram Kumar-SAV to SEP's picture
09
Apr
2010
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Go admin- servers- local

Go admin- servers- local site- properties-liveupdate
 
click on change selection on what all to download and make sure everything is checked.
 
JDB will only update antivirus and antispyware definitions.
justin-new2SEP's picture
09
Apr
2010
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3 things were removed from

3 things were removed from the list of selection intrution prevention and truscan. As we are only using SEP antivirus part so may be technical support person would have removed it when we called in january.
Looks this will fix the issue.
Thank you vikram.