Proactive Threat Protection Off after install - waiting for updates
Created: 11 Jan 2008 | Updated: 21 May 2010 | 6 comments
We pushed Endpoint 11 installation to two clients. Now the clients show Proactive Threat Protection is OFF with status waiting for updates. "
When I click FIX I get a dialog with:
"Endpoint Protection has requested new definitions from the management server. When the management server responds..."
We started the Management Server Console and set LiveUpdate policy to allow clients to do their own LiveUpdate but the LiveUpdate button is still disabled on the clients. I suspect the clients aren't seeing the management server but don't know how to diagnose this. I supposed that by using the Migration & Deployment Wizard a connection between the deployed client and the management server would be insured. I did add one of the PC's manually to the console but don't see any indication that made a difference.
Can anyone assist with this?
Note we have started installing the rest of the Endpoint Clients manually and they can do the live update thing and have full protection.
Thanks for any help with this.